Caliber - Santa Cruz
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Highly professional, extremely competent thoroughly satisfactory experience
Likely to Recommend - 5.0/5.0 -
Caliber is a serious body shop. They have invested a lot of money in their systems and people. I would definitely refer them.
Repair Quality - 5.0/5.0 -
I had a great experience with them. They helped me out with my older Toyota that I use as a second car and for hauling items that don’t fit in my regular car… They cleaned it up for me and got it back on the road after a small collision. They kept the budget and check so we could fix the car instead of totaling it.
Customer Service - 5.0/5.0 -
My estimator Mary was fantastic. She stayed in communication and took great care of me.
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Caliber Collision was super friendly, easy to talk to, and made us feel comfortable. The job was done proffessionaly and quick. The whole experience from start to finish was seamless. Thank you for the great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job. Already filled out a survey.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything and everybody was exceptional with a special shout out to Mary who was the estimator and provided outstanding customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mary was outstanding and provided great customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber is a 5 ☀️ auto body shop. The person who helped me was Mary and she was fantastic with me.
Customer Service - 5.0/5.0 -
Mary, reception, service all good
Returned Clean
My Experience - 5.0/5.0 -
Very good on every aspwct
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Used parts, terrible installation.
Likely to Recommend - 0.5/5.0 -
Relationship is over.
Repair Quality - 0.5/5.0 -
All used parts, horrible installation and it took literally three weeks. The job is still not completed. I will never go back.
Customer Service - 0.5/5.0 -
Parts were ordered for my job weeks after the initial quote. Horrendous service.
Returned Clean
My Experience - 5.0/5.0 -
Yes, Mary did a great job and I got my truck backvearlier than promised
Likely to Recommend - 5.0/5.0 -
That they were in direct communication with my insurance company made it very convenient.
Repair Quality - 5.0/5.0 -
beautiful job
Customer Service - 4.5/5.0 -
My car looks great
My Experience - 5.0/5.0 -
My car was well taken care of and the people at the shop were professional and well organized.
Likely to Recommend - 5.0/5.0 -
And I have recommended Caliber.
Repair Quality - 5.0/5.0 -
Looks good and my car is back to "normal".
Customer Service - 5.0/5.0 -
The people are the secret weapon...professional and friendly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice staff, great communication and Love Mary!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was taken very well cared of
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
When I got my estimate I stole the work was gonna be done in a week. My car was returned until two weeks and a half later. My complaint is every time I call. They say it will be ready in two days at the third time I was like just let me know when it’s ready now that I pick up the car. My trunk was super dirty. I found screws and push screws on the floor I don’t even know if they forgot them or they just replaced them, but it doesn’t give you a piece in mind. Definitely not coming back.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Slight scratch on new part which needed to be kept overnight and repainted. Not a big deal. Staff was great either way.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I cannot believe how fast my car was fixed and how amazing it looked when I picked it up. I had an easy and wonderful experience here and I will refer everyone here.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Without a doubt!!!