Caliber - Watsonville

4.7 (1,727reviews)
95%
716 Walker St,  Watsonville,  CA  95076

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (1,727)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional customer service, with staff being described as professional, friendly, and accommodating. Many highlight excellent communication through regular text updates and phone calls keeping them informed throughout the repair process. The quality of repairs receives high marks, with vehicles often returned looking brand new or better than original condition. Timeliness is a strong point, with many repairs completed ahead of schedule. Customers appreciate the thorough cleaning and detailing service, with vehicles returned washed and vacuumed. However, some customers experienced issues with vehicle cleanliness upon return, communication delays, and occasional need for return visits to address missed details or additional problems.
Select to learn more
"I would rate my overall satisfaction as a 10. The quality of the repair was excellent, and the ..." Read more
"... fully assess the long-term quality of the repairs, I was very dissatisfied with the vehicle's condition at delivery. The car was returned extremely dirty. ..." Read more
"The body work was amazing. However, it was not worth the damage done to my engine. My car was left there ..." Read more
"my car looks brand new !! Really happy with this experience plus didnt take more than two weeks ! ..." Read more
"I noticed some other little stuff that was not fixed and left behind. Such as paint on break lights and ..." Read more
"Yes, my vehicle was ready on time as promised. The shop was punctual and professional, and the ..." Read more
"Way before it was supposed to be picked up ! Im so happy with the workers help"
"2 days early"
"Completed 4 days early!"
"Had no idea as to the extent… I got my car back a few days before I expected! And when I actually picked up my car, it was completed ..." Read more
"... promptness of repairs. My car repair look fantastic and I was kept informed via text of the process. Thank you All." Read more
"Communication overall was poor, including inconsistent delivery timelines. While the vehicle was completed ..." Read more
"Yes, the communication was good through the entire process. Text message is a good way to keep customers ..." Read more
"... back in two days to set an appointment for drop off. I did not hear back for a whole week until I called the shop to follow up." Read more
"Communicated progress every day"

My Experience

Great service, great timing and communication.

Likely to Recommend

I had an excellent experience with Caliber Collision repairing my Mercedes-Benz. They did an outstanding job, and my car looks like new again. The quality of their work was exceptional, and the customer service was excellent from start to finish. Everyone was friendly, professional, and kept me updated throughout the repair process. They completed the repairs in a timely manner, just as promised. I truly appreciate their attention to detail and highly recommend Caliber Collision to anyone looking for top-quality repairs and outstanding customer service! Thank you! Sandra and Staff Sincerely; Juan and Vicky.

Repair Quality

100 💯 Satisfied

Customer Service

100 💯

Likely to Recommend

Very happy

Repair Quality

Best service

Customer Service

I am very happy Do very good job Best service

Returned Clean

Likely to Recommend

I am happy with the outcome of my vehicle and I would recommend Caliber to anyone who wants good service and quality service.

Repair Quality

They had great customer service, and do quality work. I highly recommend them.

Customer Service

Very informative and friendly.

Likely to Recommend

Repair Quality

Super happy with the repair.

Customer Service

They did a great job and it was super quick.

My Experience

They did an amazing job. Thank you so much. Big ups to Melissa, Sandra and Carina for providing such amazing service. ✌️🙏🏽👊🏽

Likely to Recommend

Repair Quality

But it looks like you guys used a squeegee on my paint on the sides of the automobile. Just sayin. You can see the squeegee lines and micro scratches.

Customer Service

Returned Clean

Likely to Recommend

Already have recommended!

Repair Quality

Customer Service

I was skeptical to try a new place but Caliber Collision was AWESOME! You get text updates and can communicate via text if you choose too and that worked well for us. We knew where our car was every step of the way AND we were even able to drop off our rental car at Caliber Collision which was super convenient!! Highly recommend!

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Repair Quality

Customer Service

Excellent service

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My Experience

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Repair Quality

Customer Service

I really liked them and everyone there was very friendly. However when I got home my husband pointed out a section of my vehicle that was repaired was not even/flush with the rest of my vehicle. But I don’t want to incur the expense of another rental vehicle and have my car back in the shop. So I’m not thrilled about that but I can live with it. Other than that I was very happy with them. Just a bummer on that one part Kathleen Jordan

My Experience

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Repair Quality

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My Experience

An absolute ten!! Great job!!

Likely to Recommend

Repair Quality

Customer Service

Sandra and her crew did a very good job, courteous and professional

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Repair Quality

Customer Service

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Highly recommended.

Repair Quality

Excellent service! Very friendly staff. Received updates through out the time my car was in the shop and the job was done 2 days earlier than expected.

Customer Service

Staff was very friendly and welcoming.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I was very impressed with everything about Caliber Collision: the running of the office, communication/interfacing, the timing and quality of repair, and the overall condition I received my car in were all excellent. Thank you.

My Experience

The entire office staff is top shelf. Keep it up!

Likely to Recommend

Repair Quality

I am blown away, honestly. The efficiency of the team is top notch. They were timely, friendly and genuinely seemed to care about their work. Rafael and Melissa, thank you. Glad to have you all as a partner.

Customer Service

Returned Clean

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