Caliber - Santa Cruz
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very kind, helpful and quick!
Customer Service - 5.0/5.0 -
Very comforting and answered all my questions
My Experience - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
The job went 3 weeks longer than estimated and the car rental expenses were not completely covered.
My Experience - 5.0/5.0 -
THE LOVING COMMUNICATION SKILLS PLUS THE REAL PROFESSIONAL SKILLS IN PLAY MAKE FOR A DYENAMIC WELL OILED BUSINESS BOTH FROM THE 2 EMPLOYEES AT THE FRONT DESK AND MARY WHO HANDLED ALL THE PAPER WORK TO THE PAINTER AND CHESTER WHO DID ALL THE MANUAL LABOR YOU HAVE MY SINCERE RESPECT AND A BIG THANK YOU ONEXABD ALL...I WOULD HIGHLY RECOMMEND CALIPER COLLISION AS MY FIRST CHOICE FOR CAR REPAIR...YOU ALL ARE AMAZING...LOVE TWO EVERYOUN ...GARY ALLEN
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I WOULD HIGHLY RECOMMEND CALIBER TO EVERYONE
Customer Service - 5.0/5.0 -
EXCELLENT
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
This would have been a 10 if the communication about when my car would be ready had been better.
Customer Service - 3.5/5.0 -
Need better communication about completion date/time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very communicative and responsive.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me updated about my car, receptionist and the lady who took my car was really sweet! Took 2 weeks but they left my car looking brand new
Customer Service - 5.0/5.0 -
Really sweet and nice
Returned Clean
My Experience - 5.0/5.0 -
Highly professional, extremely competent thoroughly satisfactory experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Prompt, professional, beautiful repair job. A terrific customer experience with Mary Davis
Customer Service - 5.0/5.0 -
I would recommend Caliber every time
Likely to Recommend - 5.0/5.0 -
Caliber is a serious body shop. They have invested a lot of money in their systems and people. I would definitely refer them.
Repair Quality - 5.0/5.0 -
I had a great experience with them. They helped me out with my older Toyota that I use as a second car and for hauling items that don’t fit in my regular car… They cleaned it up for me and got it back on the road after a small collision. They kept the budget and check so we could fix the car instead of totaling it.
Customer Service - 5.0/5.0 -
My estimator Mary was fantastic. She stayed in communication and took great care of me.
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Caliber Collision was super friendly, easy to talk to, and made us feel comfortable. The job was done proffessionaly and quick. The whole experience from start to finish was seamless. Thank you for the great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job. Already filled out a survey.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything and everybody was exceptional with a special shout out to Mary who was the estimator and provided outstanding customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mary was outstanding and provided great customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber is a 5 ☀️ auto body shop. The person who helped me was Mary and she was fantastic with me.
Customer Service - 5.0/5.0 -
Mary, reception, service all good
Returned Clean
My Experience - 5.0/5.0 -
Very good on every aspwct
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Used parts, terrible installation.
Likely to Recommend - 0.5/5.0 -
Relationship is over.
Repair Quality - 0.5/5.0 -
All used parts, horrible installation and it took literally three weeks. The job is still not completed. I will never go back.
Customer Service - 0.5/5.0 -
Parts were ordered for my job weeks after the initial quote. Horrendous service.
Returned Clean
My Experience - 5.0/5.0 -
Yes, Mary did a great job and I got my truck backvearlier than promised
Likely to Recommend - 5.0/5.0 -
That they were in direct communication with my insurance company made it very convenient.
Repair Quality - 5.0/5.0 -
beautiful job
Customer Service - 4.5/5.0 -
My car looks great
My Experience - 5.0/5.0 -
My car was well taken care of and the people at the shop were professional and well organized.
Likely to Recommend - 5.0/5.0 -
And I have recommended Caliber.
Repair Quality - 5.0/5.0 -
Looks good and my car is back to "normal".
Customer Service - 5.0/5.0 -
The people are the secret weapon...professional and friendly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice staff, great communication and Love Mary!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was taken very well cared of