Caliber - Santa Cruz
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tony Gullo took excellent care of us and our vehicle!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tom was so nice and helpful
My Experience - 5.0/5.0 -
Great work.Staff amazing as usual.Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff is both friendly and professional. They were easy to communicate with and kept us updated on the progress of our repairs. The work itself was well-done and finished within a reasonable period of time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Randy and Tom were very professional but also had that personal touch. They were such a pleasure to work with and I was kept informed throughout the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tom and Randy were the best!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tom and his crew went above and beyond to satisfy me. I only had one issue when I got my car back my seat was moved into cruising mode. Played back and low and my radio was blaring far past any level I have ever used. It was LOUD!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them to anyone in need of auto body work. The staff is friendly and efficient and they did a great job on the repair work.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone that assisted me were courteous and efficient. I was kept informed on the status of the repairs.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for a quick turnaround
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Not sure. I think my experience was atypical and I can't speak to actual repair quality. While the customer service was very good, the difficulties in producing a simple estimate for the theft claim were not encouraging. Maybe that will improve once they work out their system processes.
Repair Quality - 3.0/5.0 -
n/a estimate only
Customer Service - 2.5/5.0 -
The customer service was great, and the advisor I worked with was also great and kept in good communication with me. However, there seemed to be confusion about how to work w/ AAA on theft claims; at one point they told me they weren't allowed to process theft claims before that got cleared up with the regional manager (not sure about the title, but someone higher in the organization). There were also problems with their systems that required intervention from higher-level people as well. It took way too long to get a simple estimate and when I got the final printout after my car was released, the paperwork didn't list any of the parts in the estimate. My understanding is that this shop used to be under a different name and recently merged with Caliber Collision so maybe that caused the issues they were encountering with their system.