Caliber - Santa Monica - Lincoln

4.8 (5,015reviews)
97%
2107 Lincoln Boulevard,  Santa Monica,  CA  90405
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,015)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, clear and proactive communication, and impressive turnaround times. Many highlight that repairs were completed ahead of schedule, with vehicles returned in pristine, like-new condition. Customers frequently commend the friendly, professional, and knowledgeable staff for making stressful situations smooth and stress-free. Complimentary car washes and interior cleaning were a pleasant and appreciated surprise for many. Regular text and phone updates throughout the repair process were widely celebrated. A few customers noted isolated concerns, including parts delays, pricing changes, and minor quality control issues on first attempts, though these were generally resolved promptly. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop for its outstanding customer care, repair excellence, and efficient service.
AI-Generated from reviews written in the last 12 months
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"So efficient and fast and the communication was absolutely fantastic. Made the whole process smooth."
"The whole experience was fantastic. They were quick and efficient, and went way beyond what was required to make my car good as new. I had yellowing mirror ..." Read more
"... my car repaired at caliber collision. As before, the service was outstanding, the staff were extremely helpful and friendly, and there were regular updates with respect to the ..." Read more
"... communicative, and helpful. They did an amazing job, and my car looks beautiful, and good as new. The entire process was quick, easy, and painless. Great work and customer service." Read more
"I got excellent service and my car was beautifully restored to its original undamaged state. I will absolutely use Caliber again in the future."
"... wonderful! Great, friendly employees and customer service. Excellent communication and timeliness, and unbeatable prices." Read more
"... within 3 days. The whole process was smooth and easy, they communicated well, I got text updates that allowed me to just see and know whats going on, and when all was said and ..." Read more
"Thank you so much for the speedy repair, excellent communication and customer service and overall friendliness of the entire team !! Its stressful getting into ..." Read more
"The communication was stellar"
"They kept me updated as to how the repairs were going every step of the way..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great Service I had a great experience with Caliber Collision. They did an excellent job fixing my car, and the work was done professionally and on time. Everyone was friendly, helpful, and easy to work with. I'm very happy with the results and would definitely recommend them!

Likely to Recommend

Repair Quality

Great Service I had a great experience with Caliber Collision shop. They did an excellent job fixing my car, and the work was done professionally and on time. Everyone was friendly, helpful, and easy to work with. I'm very happy with the results and would definitely recommend them! Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I wish AAA was faster to approve. But the team at the Lincoln location jumped on it as soon as they did.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an excellent job and Jocelyn was very courteous and helpful.

My Experience

It was a great experience.. they’re really good , they done the job quickly and professionally..

Likely to Recommend

Definitely recommend.

Repair Quality

Definitely recommend…

Customer Service

Professional people and friendly.. make it easy..

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jocelyn and the team were excellent from start to finish. They were quick, efficient, and very friendly. Once again, this was by far the best car repair experience I have had in many years. You have a great team out there, especially Jocelyn. Thank you!

My Experience

Great service. Really appreciate Alejandro.

Likely to Recommend

Repair Quality

Fast, courteous service!

Customer Service

Nice people!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No los recomendaría Por varias razones la principal sería la del desinterés por parte de la oficina creo que Ahy empieza todo y ellos son los menos desinteresados para brindar ayuda adecuada

Repair Quality

Ellos nunca me llamaron para seguir mi proceso y por eso califico con un 2

Customer Service

A este servicio le doy un 9 por que ahy no tengo ningún detalle negativo el trabajo de ojalateria y pintura está desente

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Jocelyn at Caliber Collision was very professional and courteous during the time my vehicle was being repaired.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Jocelyn was amazing to work with! She was informative, helpful, and kind throughout this whole process. She made the process of fixing my vehicle easy and quick.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Alejandro Perales is the best. He is smart, efficient, and helpful . He understands what good customer service means. Thank you Alejandro

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jocelyn did a great job with our repair. She was attentive and knowledgeable, and it was obvious that she spent a lot of time canvassing the local area to find the right parts.

Customer Service

Jocelyn was awesome to work with

Kept me Informed?

Yes

Ready on Time?

Yes

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