Caliber - Santa Monica - Lincoln
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks Great. Very fast.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Also appreciate the referral and discount for car rental
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very Professional and personable, especially the secretary.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
The quality of the work was fine, but someone left a big piece of chewed up gum in my car (that happened to be wrapped in a dated Caliber Collision paper), so that coupled with some otherwise unsatisfactory customer service generally detracted from my satisfaction with the workmanship I received.
Customer Service - 0.5/5.0 -
I was told my car would be finished on Wednesday afternoon at 3pm. I called at 4:40pm because I was caught in traffic to say I wouldn't be able to make it before the location's 5pm close. I let the person I spoke with know that we would be there to pick it up at 7am on Thursday morning (as I believed the location opened then). When we arrived we noticed the sign said the location didn't open until 7:30am (which would have been helpful to have been told the previous day). We also noticed that the car was in fact not finished, and not all the pieces were attached. We were then told the car wouldn't be finished until 8-9am, but that the shop didn't open until 8am. I had to leave to avoid being late for work and called to inquire about why I was told the car would be ready the previous day, but it wasn't. I was then told (I think because the person I spoke with assumed I hadn't personally seen my car incomplete) that the car was just drying from a car wash, not that it was incomplete, and that it would be ready by 9am. First of all, why does it take 90 minutes to dry from a car wash? And secondly, I saw the car with my own eyes and the pieces were missing--making the work incomplete! Had the person I spoke with just apologized and honestly told me a timeline, the situation and what to expect, I could have made accommodations in my day--and would have wanted to return to Caliber Collision in the future. But since I wasn't apologized to or honestly told what was going on or communicated with it made me feel mistrusting of the staff and workmanship of the location and company. Further, once we did receive the completed car (around 8:30am) there was a big wad of chewed gum sitting open on the middle console of the car in a piece of paper (from Caliber Collision with the date on it, ouch, incriminating). It felt like retaliation for expressing my frustration with the poor service and communication, and now I will surely never return to Caliber Collision at any location.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I dealt with was friendly and helpful, and when I got my car back, it was incredibly clean and most important - fixed!!Thank you from a very satisfied customer, Jennifer Painter
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
I would recommend, but would check fit of replaced item.
Repair Quality - 3.0/5.0 -
Finish look just fine. Bumper color match original. Fit was not so good. Portion that was replaced did not fit properly, there are uneven gaps on both sides of the part.
Customer Service - 5.0/5.0 -
Followup was great, everyone was friendly and in a good mood. Brenda was especially personable and easy to work with.