Caliber - Sauk Rapids

4.9 (466reviews)
97%
1220 11th St N,  Sauk Rapids,  MN  56379

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (466)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with regular updates via text and phone calls keeping them informed at every step. The quality of repairs receives outstanding feedback, with vehicles often returned looking like new or better than before, featuring perfect paint matching and attention to detail. Many customers highlight the professionalism and friendliness of the staff, noting how accommodating and helpful everyone is. The shop frequently exceeds expectations by completing repairs ahead of schedule and providing additional services like thorough interior and exterior cleaning. While most experiences are highly positive, a few customers noted issues with incomplete repairs or parts delays that required follow-up visits.
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"The car looks great, you cannot tell it was ever in an accident."
"They are the best of the best"
"Nice people but job not done correctly the first time"
"Turn around time was 12 days. Considering the parts that were needed and work to be done I call ..." Read more
"Ready early! Thank you!"
"Done 5 days sooner than expected! Everyone was super friendly and you thorough."
"Waiting from September 25, 2025 told finished 10-23-2024 brought back because repairs not done ..." Read more
"Was not ready on time, but only due to shipping of parts delays."
"... to mean. Excellent work, attention to detail, and constant communication as to what was happening throughout the process." Read more
"Excellent communication from start to finish."
"Occasional texts and it said i could reply but no one answered."

My Experience

They went above and beyond to locate a new bumper so I could get my car back in a timely manner. There was good communication throughout the repair process. Everything looks great!

Likely to Recommend

Repair Quality

Caliber was great to work with! There was some difficulty getting a part, but they were able to locate it and drove a long way to get it so I could get my car back in a timely manner. I really appreciated that!

Customer Service

Great communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The whole team was great and I especially appreciate Kiley for her excellent work plus making a personal connection for me!

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Repair Quality

Customer Service

My Experience

Kaylie was excellent at communicating with us throughout the repair. She is an asset to your company

Likely to Recommend

Repair Quality

It would have been a 10 rating except we had to make a separate trip to have a very minor issue resolved. Staff is wonderful and we feel assured that they will stand behind the repair and I would recommend this shop to a friend

Customer Service

Returned Clean

My Experience

They did a wonderful job. Staff was great to work with especially Kiley and Chris. With out a doubt I’ll use them again when needed. Thanks Scott

Likely to Recommend

Repair Quality

Customer Service

Great customer service, from estimate to pickup! They did a fantastic job on the repairs.

My Experience

We were quoted 2-4 weeks by other car repair places, being without a car that you count on is hard! I appreciated all the communication that I received about the progress of my repair work and an added bonus is they completed the job 4 days early!!!! Everyone I met was lovely and made me feel like an important customer! I would definitely go with them for future repairs!

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience

Likely to Recommend

They did an excellent job on the repairs and kept me informed the whole time which really nice to know

Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Looks great

Customer Service

Great customer service. Finished ahead of schedule.

My Experience

You guys did a great job 👏 Thank you 😊

My Experience

This was our first time at Caliber, Kylie was amazing and communicated quickly and easily. We knew what was happening the entire time and the team that we met was awesome! Would definitely come back, should we need too. Thank you guys so much and for also getting our Subaru don't early so we could head out to Winstock! We appreciate yall.

My Experience

Very satisfied with everyone we dealt with at Caliber .. all friendly and kind and very helpful.. kept us up to date on my vehicle ! A+

Likely to Recommend

Awesome job from them

Repair Quality

They were friendly helpful and explained everything to me felt good leaving my car to get fixed ! I would recommend them to family and friends ! Kept me informed and got a hold of me right away when I had questions A+

Customer Service

Helpful friendly kept me updated and got back to me fast great job

My Experience

Excellent communication from start to finish.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

All the staff were very friendly and helpful, and they even provided me a ride to work when I dropped my car off. Kylie did a great job of keeping me updated on the progress of my repair and informed of what was being done. I would highly recommend.

Likely to Recommend

Repair Quality

Customer Service

My Experience