Caliber - Sauk Rapids
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very quick with repairs & customer friendly!
My Experience - 5.0/5.0 -
Ham lake Caliber .. Checking in was easy and fast..Reception and person who inspected my car was cool and welcoming .. They completed job on given time and it was nicely done. Today is day 1 after taking my car delivery, as of now everything looks good .. Thank you caliber staffs who carried on work on my car …
My Experience - 0.0/5.0 -
Bumper was not painted to match
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Was told truck was ready for pick up after 2 months of excuses and lies. We drove the hour to pick up only to find the DEF tank was installed wrong so now it is still there. We would never recommend their services
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everyone working there was very friendly and very professional. I didn’t need to go back one time to have something fixed. But it was fixed right away.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Body lines don't match.. still have bent or twisted hing in tail gate. Rock chips that I asked to be fixed on the front..not done . Good thing I got my insurance debatable back from the other insurance company. Or it would still be there getting repaired to the exact way it was before it got damaged.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
Parts still bent or twisted body lines don't match up
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber really needs to rethink its parts supplier. Our 2022 Toyota Cross had to be reassessed several times due to inventory issues. This led to my dissatisfaction of the parts process. Your staff member Matt Wenberg at your Sauk Rapids location should be recognized for his attention to detail and keeping us informed of the status of our vehicle. Thank You
Likely to Recommend - 4.5/5.0 -
Amazing work our only reason for 9 is parts availability.
Repair Quality - 4.0/5.0 -
Caliber needs to look into problems with parts availability. Our repair went way beyond its scheduled completion due to parts availability with the supplier.
Customer Service - 5.0/5.0 -
Caliber should give Matt Wenberg (Sauk Rapids, MN location) a HUGE pat on the back to him. He was BEYOND EXCELLENT in keeping us informed. We highly recommend him to our friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
On my initial attempt to schedule an inspection for an estimate Caliber refused to speak with me because of Allstates mistakes. I don’t need my insurance companies permission to speak to a body shop. Instead of talking to me your representative blew me off. Not the best customer service I’ve received.
Customer Service - 4.0/5.0 -
On my initial attempt to schedule an inspection for an estimate Caliber refused to speak with me because of Allstates mistakes. I don’t need my insurance companies permission to speak to a body shop. Instead of talking to me your representative blew me off. Not the best customer service I’ve received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
It’s unfortunate because I thought the PDR was done at the highest standard.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
My first estimate was for $300 which I had shopped around and mainly why I decided to go there. The morning of they came out and said no it would be $600 but made the comment well it’s OK cause it’s insurance… When I picked it up it was $797?? They said it was because of the scans necessary. Doesn’t quite sound right
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very professional. With constant text updates I knew the status of the repair.