Caliber - Shelbyville
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Walter was very helpful and flexible with scheduling. I appreciated the ability to leave the rental car at Caliber when I picked up my vehicle.
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
Fish eys on the driver's door
Customer Service - 2.0/5.0 -
Walter was rude over the phone to me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will never recommend this place and will leave a poor review with State Farm as well as caliber collision is a State Farm accreditation repair shop
Repair Quality - 0.5/5.0 -
The end product was great, the whole process was a complete disaster!!! A job that I was told would take 3 weeks turned into almost 9 weeks. Then when asked after 4 week I was told it’ll be ready next Friday. I got that explanation for a month. Then when the week it was ready I was told Tuesday then Wednesday then Thursday and finally picked it up Friday afternoon. They had third party that needed to run diagnostic when repaired and they failed to show up with proper tool so was pushed to next day. Picked car up no apology besides every week on phone. Took 3 bumpers to finally get one in that was better off than the one that was on my truck when I brought it in.
Customer Service - 0.5/5.0 -
It was the same comment every week for 4 weeks. It’ll be ready next Friday. Mid week the following week I would call asking about my truck and would get the ready next Friday excuse.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Communication and quality are the two main components for that!
Repair Quality - 4.0/5.0 -
My door is rattling like there is something loose in there and the road noise seems much louder after the repair. Not sure what is going on. Plan to call to have it checked out. Other than this minor issue; I have had no issue and am very satisfied with the repair and service.
Customer Service - 5.0/5.0 -
Excellent customer service and communication with the shop about status and updates
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
The first time we went to pick it up there were noticeable flaws. Left it there and they fix those however, we picked it up last week and got at home and there are still issues that needs to go back for.
Customer Service - 4.0/5.0 -
They were fine, but didn’t follow through with time frames as promised.
My Experience - 0.0/5.0 -
Poor communication, ready date changed multiple times, not timely for an express
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Our experience was exceptional from the initial point of contact thru completion. We were kept informed at all stages and they completed the repairs in a timely fashion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with their work
Customer Service - 5.0/5.0 -
Very nice people
Returned Clean
My Experience - 0.0/5.0 -
For starters when we book the repair they said maybe 2 weeks top, took over a month and the vehicle comeback with the bumper not fitting as should, and they have not idea why is no fitting properly, and when paid for the deductible we have a sticky note instead a invoice
Likely to Recommend - 0.5/5.0 -
Not recommended this place to nobody
Repair Quality - 0.5/5.0 -
They’ve not been able to get the car fix in the time frame expected
Customer Service - 0.5/5.0 -
Never have a straight answer
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was an outstanding job…and they had it back to me earlier than expected!
Likely to Recommend - 5.0/5.0 -
I would highly recommend this company to anyone they did an outstanding job
Repair Quality - 5.0/5.0 -
I was very satisfied! They did a wonderful job and even had my car back weeks before they told me!
Customer Service - 5.0/5.0 -
They weee great!
Returned Clean
My Experience - 5.0/5.0 -
Thanks for the great job down to purchasing and replacing the missing hubcap.
My Experience - 5.0/5.0 -
I really liked receiving messages updating me about my car. It was reassuring and strengthened my connection with Caliber. The friendly, courteous staff were ready and willing to answer my questions and I left feeling confident that my car was in good hands. Also, I was very impressed with how clean and open the building and grounds were. Now my car looks great and I highly recommend using Caliber Collision for all your car’s unfortunate incidents!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great. Also was finished ahead of schedule. Very satisfied.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and easy to work with despite it being a stressful situation, they made it very simple and provided updates every step of the way!