Caliber - Shreveport - Southeast

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks amazing

Customer Service - 5.0/5.0 -

Meagan was phenomenal as were all the employees at the Shreveport store. Everyone was very friendly and helpful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I honestly cannot say enough good things about my experience with Caliber Collision! From the moment I dropped my Jeep off, I knew it was in good hands. They did an absolutely phenomenal job, and when I got my Jeep back, I was beyond impressed. The work was done beautifully, the attention to detail was incredible, and my Jeep looked AMAZING! But I have to give a HUGE shoutout to Meagan! ❤️ She was absolutely wonderful from beginning to end. She kept me informed throughout the entire process, answered all of my questions, was always so kind and professional, and genuinely made me feel like my Jeep—and my experience—mattered. Car repairs can be stressful, especially when it’s something you depend on every day, but Meagan made the entire process feel so much easier. Her communication, patience, and willingness to go above and beyond truly stood out to me. Customer service like hers is hard to find these days, and Caliber Collision is lucky to have her! I am incredibly grateful to the entire team for taking such great care of my Jeep and for doing such an outstanding job. You can tell when a company takes pride in what they do, and Caliber Collision absolutely does. If you’re ever in need of collision repair, DO YOURSELF A FAVOR AND GO TO CALIBER COLLISION! And if you get Meagan helping you through the process, consider yourself lucky—you’re in the BEST hands! Thank you, Caliber Collision and especially Meagan, for taking such amazing care of my Jeep! You guys truly went above and beyond!

Customer Service - 5.0/5.0 -

I have to give a HUGE shoutout to Meagan! ❤️ She was absolutely wonderful from beginning to end. She kept me informed throughout the entire process, answered all of my questions, was always so kind and professional, and genuinely made me feel like my Jeep—and my experience—mattered.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Everyone was super helpful and they did such a quick and great job!

My Experience - 5.0/5.0 -

Tish was super great. The car took a little longer than it was supposed to but she kept me updated every step of the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very likely. Meagan was absolutely amazing.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Yes! Meagan was the best. Very informative and knowledgeable.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for your attention to details. It’s better to wait a day or 2 longer for my car as long as it as done properly and cleaned too. I appreciate also the communication and updates.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My personal experiences at Caliber Collision have both been great, hats off to all the staff...Great Job

Likely to Recommend - 5.0/5.0 -

Definitely would recommend

Repair Quality - 5.0/5.0 -

Great job to all the staff

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Everyone I spoke with was very kind but the shop was unable to identify that my car with flood damage had an engine that had seized up in the flood and would need to be replaced entirely. The car was deemed a total loss after we spent nearly 2000 to fix what we were told by caliber was the issue. Positive experience with customer service, however this should have been caught prior to making the fixes and in the event that you were unable to adequately evaluate the engine to deem the car restorable, we should have been made aware.

Repair Quality - 0.5/5.0 -

Everyone I spoke with was very kind but the shop was unable to identify that my car with flood damage had an engine that had seized up in the flood and would need to be replaced entirely. The car was deemed a total loss after we spent nearly 2000 to fix what we were told by caliber was the issue. Positive experience with customer service, however this should have been caught prior to making the fixes and in the event that you were unable to adequately evaluate the engine to deem the car restorable, we should have been made aware.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The personal updates from Megan, the person managing my repair, rather than the computer generated notices was great. Thanks!

Likely to Recommend - 5.0/5.0 -

This particular location was great.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

The paint job did not match factory paint .it has now 2 shades of white

Repair Quality - 2.5/5.0 -

Megan was great ! She help me alot wirh Enterprise and I really appreciate her but the front repair work does not match the rest of car .The color is not the same and the seams are showing gaps that should not be showing .

Customer Service - 2.5/5.0 -

Bad paint job

Returned Clean

My Experience - 5.0/5.0 -

It was nice to get texts on the process of the vehicle.

My Experience - 5.0/5.0 -

Mr.Matt was very good with keeping me updated on my car the glass was so nice looked like it wasn't even there the body working had lots of hail damage there bodyshop is absolutely talent i would for sure recommend them to anyone

Likely to Recommend - 3.5/5.0 -

I picked 6 but I feel that Caliber takes its reputation seriously and is a top competitor. So, I had to go with a higher ranking based on past experiences.

Repair Quality - 3.0/5.0 -

I felt the experience could have been better and the repair quality will do but it’s not what I expected from Caliber. There’s still a tiny scratch near the tail light that was not there before the accident so I’m unsure why it wasn’t captured during the repairs. It’s minor but I had really high Caliber expectations to see that my vehicle looks exactly as it did before the collision in the same spot.

Customer Service - 2.5/5.0 -

Again, I’m not used to leaving anything less than perfect survey scores. I felt the communication was not as impeccable as Caliber was in the past. Before, I didn’t have to worry about any aspect of anything. Almost as if it was beneath CSRs to ask anything that would take me away from work, they explained the process, talked to insurance, had answers for me that made everything run smoothly. This time, it was off putting (but to be clear, no one was rude). It’s just my life was disrupted by the collision and I expected communication to run more smoothly. If I’m calling to let Caliber know I’m coming during my lunch shift to pickup after receiving a text my vehicle repair is complete, wouldn’t it help me get bk to work or the rhythm of my life to have it pulled up if I’m signing the ppwrk and using the restroom rather than fighting through busy traffic after even a slight delay of not doing that (especially if I called ahead). I was late getting bk to work but my example is only how time could’ve been saved. There’s more but I don’t want to nitpick. The delivery was off putting and I know Caliber can and has done better before. It’s almost a luxury repair service but this was not that standard of care.

Returned Clean

My Experience - 5.0/5.0 -

1st off is the atmosphere when you walk in the door and there's Ms Laura with alllllllll the great snacks 😋😋 ( mixed with her same bubbly attitude that I got over the phone),matched perfectly to the person that greeted me. Y'all front reception makes you feel like you're at home.. Cause baby let me tell ya, they definitely treat ya like family soon as you walk through the door.. IT'S the smell of the popcorn, to the cookies, to the coffee and drink even the smallest detail with the calligraphy pens,( favorite part). My car, my baby looks like she was never violated 😁😁they did such an amazing job with the repairs,( I low key wanna bring them my other 3 vehicle, let me get my coins up tho). When I sat back in my car it felt new again.. Now save the best for last which is Ms. Meghan, that's lady is definitely a woman of her word, she not only updated me every step of the way but in details as to who and and what was going on through out the entire process..I also received my car back on timeeeeeee. Definitely a happy customer here, definitely spreading the word to all...Thank you oh and give both the ladies a raise. Best wishes

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0