Caliber - Souderton

4.6 (665reviews)
91%
112 Souderton Hatfield Pike,  Souderton,  PA  18964

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (665)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent communication and updates throughout the repair process, with many highlighting the friendly and professional staff who keep them well-informed via text messages and phone calls. The quality of repairs receives high marks, with customers noting their vehicles look like new and often come back cleaner than when dropped off. Many appreciate the timely service, with repairs frequently completed ahead of schedule. The customer service is described as exceptional, with staff going above and beyond to accommodate customer needs and provide a smooth, stress-free experience. However, some customers noted concerns about cleanliness issues with dust in vehicle interiors, occasional delays due to parts availability, and communication gaps in certain instances.
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"I am so pleased with the excellent service and care taken to repair my car. I give you a totally 5 stars. Thank ..." Read more
"The repairs to my car were done as promptly as possible with frequent updates and with the most care and ..." Read more
"Excellent communication and service through the whole process. The result looks really good."
"Exceeded expectations"
"Great from beginning to end of the process."
"... knew what phase of the repair the car was in and it ended up being done early!" Read more
"The vehicle was completed a day after promised!"
"Finished over a week early"
"The car was repaired and ready for pickup ahead of schedule!"
"The car was ready over a week earlier then estimated"
"Excellent communication from the team. I always knew what phase of the repair the car was in and it ended ..." Read more
"There were continual updates and good reasons for the changes."
"Lots of communication. Everyone was very friendly and professional."
"Absolutely. I received texts with every update"
"I was informed at each stage of the process"

My Experience

Everyone that helped me was great!!

Likely to Recommend

Repair Quality

It was a very nice experience from the initial consultation to the pick up of my car. Allison and Maedea were very pleasant and friendly, making sure that I understood the whole process of making my car pretty again. The communication back and forth with Allison was top notch, even thou I had to travel to another country.

Customer Service

Returned Clean

My Experience

Clear communication, quality work completed on time!

Likely to Recommend

Repair Quality

Very happy with repair and process

Customer Service

Returned Clean

My Experience

Friendly and helpful people!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great job and friendly team

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was friendly the service was outstanding. Brent made sure the job was done right and kept us updated along the way. Would 100% refer friends and family.

Likely to Recommend

Repair Quality

Everything was great Callibor of Souderton was excellent.

Customer Service

My Experience

Excellent communication, customer service, and the car was ready on the promise date!

My Experience

My Experience

Excellent service! We would recommend Caliber Collison to everyone!

Likely to Recommend

We only have positive comments regarding repairs and service.

Repair Quality

Would highly recommend Caliper Collision!

Customer Service

Excellent communication!

My Experience

Knowledgeable Caiber rep !

Likely to Recommend

Repair Quality

10 ! No problem

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I would have them agay Did a great job on my car and not a long wait ok

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Battery was dead. Issues with truck and car beeping was battery jumped. Manager very disrespectful and making incorrect and judgmental comments. Repairs don’t line up fully with what’s on the statement

Likely to Recommend

Would never send to Chalfont office as manager was very unprofessional. Could recommend elsewhere though a very sour taste overall from whole process

Repair Quality

Battery was dead, then once jumped there were issues with car beeping and truck unusable. Manager very demeaning and made inappropriate, judgmental comments at Chalfont office. Many of the car repair line items do not match up with what was physically done on car. This experience was extremely disappointing

Customer Service

Manager made comments insisting complaining when all that was stated was a truthful the battery was dead and then issues after it was jumped. He also lied about the battery being end of life, saying it was from 2013. Meanwhile the car is a 2017 and battery was just replaced 2.5 years ago. Also made up another response just to get me to leave. It was very unprofessional and untruthful

Returned Clean

My Experience

My Experience

My son was thrilled when he saw his completed vehicle and so excited to drive it again! They did a beautiful job and it looked better than new. Customer service is great and I would totally recommend this business for any collision repairs.

Likely to Recommend

Repair Quality

Every aspect was excellent, from the customer service to the repair quality itself.

Customer Service

Returned Clean

My Experience

Communication was great and was even able to pick up my car on a day they were closed. Great service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean