Caliber - Sparks - Spanish Springs
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolute recommendation!
Repair Quality - 5.0/5.0 -
My car looked phenomenal when it was returned to me. Couldn’t even tell it had been damaged.
Customer Service - 5.0/5.0 -
Great communication and follow up!
Returned Clean
My Experience - 0.0/5.0 -
We were informed of a completion date, updated as the completion date neared, and were informed on the completion date it would not be ready. Plans to travel for the holiday weekend were canceled.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
GREAT SERVICE
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lori and the whole team were wonderful. Everyone was helpful and knowledgeable. We are very happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lori and all of the team were great. Thank you!!!
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
You did a Terrible job of analyzing whst damage needed to be repaired and caused me a lot of additional expense and lost time.
My Experience - 5.0/5.0 -
Car was ready a day early, was washed and clean when I picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Kelly was the most amazing rep with how responsive, professional, and kind throughout the repair process. Thank you so much for all you do Kelly at the 155 ingenuity Caliber location!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the high quality work and excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
First off it took two weeks longer than I was told. A part did not get order and from there dont know what happened but it took two extra weeks with no urgency to the time my car was in shop. Then when I got home today I realized my fog lights do not work. So five weeks later my car is not fix. Now I have to return my car? Not happy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look great. Originally I said I was dissatisfied because I thought my fog lights were not working. But I was mistaken it was me not the shop. I would like to apologize for that negative review.
Customer Service - 5.0/5.0 -
Caitlin took over my car late. Things happened before that she had no control over. I would just like to say she did an awesome job in making sure my car was done and done right.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend to family members and others..
Repair Quality - 5.0/5.0 -
Looks just like new!
Customer Service - 5.0/5.0 -
Perfect, Stephanie was great at getting things done..
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good service
Repair Quality - 5.0/5.0 -
Good service
Customer Service - 5.0/5.0 -
Good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Michelle was amazing! Stephanie was amazing! The service was professional and expedient! They promised AND THEY DELIVERED! And they were both so KIND and respectful during the whole process. KUDOS!
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Communication is key with any business, mistakes in communication happen but I asked several times to be contacted and never was after the initial delay. Because of the lack of communication I had little to no time to plan for transportation when delays happened.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I brought my car in for repairs on April 8, with an initial pickup date on April 24. Leading up to that date, I was kept updated about the repairs via text message. However, I wasn’t informed that my car was not ready until I called to confirm pickup day of. After that initial delay, I was never messaged again with updates. I was given a new estimated completion date of April 30th and called daily from April 28th to 30th to check on the progress with repairs. I was consistently assured that I would have my vehicle on the 30th. However, I was then informed when I called day of pickup that the worst-case scenario would be Friday, May 1. On the morning of May 1 I called to confirm pickup that evening, I was then told that I would receive a call by 1 PM with an update. Unfortunately, no call came. The timeline shifted once again to Monday, May 4 after I called them. They said they would ensure messages were sent to my personal number and said they had been sending them to a different number. I call Monday to confirm pickup and by no surprise, I was told it would be ready "tomorrow." I was not messaged ahead of time like they said they would. I asked SEVERAL times for my contact to be updated. When I picked my vehicle up they even asked that I rate them a 10 in this category because they answered when I called and they texted my dad? Again, I was not messaged directly and I asked OVER AND OVER to be contacted, not my dad. And regardless of all that I am not a minor and I checked my own car in so I don’t understand why he was messaged at all when I was originally being messaged. I reminded them I had to ask everyday to be messaged and again I never was after the initial delay. I understand delays happen, and I would have been okay with delays had I been updated and had time to plan ahead for transportation.