Caliber - Reno

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

The communications were inconsistent. I had to be the one to find out if my car would be ready for pick up at the time it said on my profile. I wasn't told until after that time that it wouldn't be ready. The following day when I asked for updates I kept getting told I would hear back or it would be done soon, but wouldn't hear anything for 2+ hours. I understand if the customer service agent didn't have that info for me and was waiting on the repair team to tell them, but I would have appreciated just being told that. I would not have been as frustrated as I was when I kept hearing ""soon" and it not being soon. However, the agent did offer to stay late so I could pick it up on a Friday and was very nice when I spoke with them in person.

Returned Clean

My Experience - 5.0/5.0 -

Great communication through out the process and happy with the repairs. Thank you!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber Reno did a good job estimating time of repair, sticking to schedule, communicating during the process, and the repairs look good.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Geneva was very helpful and explained everything completely.

My Experience - 5.0/5.0 -

Geneva did an amazing job being communicative and understanding of my needs. The work was done faster than expected which was more than welcome. Everything about my experience with Caliber exceeded my expectations.

Likely to Recommend - 5.0/5.0 -

This was thee most positive experience I have ever had with any auto shop.

Repair Quality - 5.0/5.0 -

The mechanics did an amazing job of fixing my truck

Customer Service - 5.0/5.0 -

Geneva was amazing. Every time I contacted her about anything, she was quick to respond and beyond helpful

My Experience - 5.0/5.0 -

Thank you for getting my truck repaired

Likely to Recommend - 0.5/5.0 -

Unfortunately this is basically the only place insurance will cover. And I do mean unfortunately, because otherwise I would recommend literally anywhere else

Repair Quality - 0.5/5.0 -

Genuinely the worst experience all around I’ve ever had at a repair shop. During the inspection the lady they assigned totally missed all of the damage on my trunk, which was most of the damage to the car. Then she said she’d get me an updated quote. And then she quit, and no one got back to me until I had to reach out. When I called to confirm my appointment 4 HOURS before I was scheduled to drop off my car, the lady told me “oh we meant to call you and ask, could you move your appointment?” Literally 4 hours before I was scheduled to go in, and after insurance already booked the rental. When I picked up the car, my wheel was moved all the way to the highest placement, my car’s volume tones were messed with to set the bass to 0 meaning someone was probably playing music or playing around with it, and there were multiple scratches on the front bumper that weren’t there prior, probably because y’all had to play car Tetris since you overbooked to an insane degree. And I know they probably didn’t even catch the scratches, because the post repair inspection was terrible. There were multiple paint marks on my car I had to scrub off, and one of the clips on the hydraulics in my trunk was fully unclipped, which I had to point out for them to fix. On top of this all, it took 3 WEEKS to replace a bumper and a trunk lid. Genuinely the worst experience A-Z that I’ve ever had at a repair shop, and I wish I took it somewhere else, because now my car is in worse shape than it was before the accident.

Customer Service - 0.5/5.0 -

First Lady I talked to quit and didn’t pass her work along, and then the Second Lady tried rescheduling me hours before my appointment. Actually terrible.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely

Repair Quality - 5.0/5.0 -

Great Staff!

Customer Service - 5.0/5.0 -

Great!

Returned Clean

My Experience - 5.0/5.0 -

Friendly, professional, efficient. They communicated the progress and gave me a target date of completion thruout.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service. Communication was awesome. Will recommend them to anyone needed car body work and paint. Geneva was great. Thanks so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Rude customer service, Irma kept stating it was due to being short staffed and over worked but have some decency when talking to customers over the phone! You can still have great customer service and do your job!

Customer Service - 0.5/5.0 -

See previous comments.

My Experience - 5.0/5.0 -

Irma and Geneva were amazing!