Caliber - Sparks
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
job well done... thank you much Mr Josh... you re awesome..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Riley was the best! She communicated with me every step of the way and although my pick up date got pushed out she still managed to put my car on priority and I got it sooner than expected! Thank you Riley and everyone that fixed my car!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the repairs it’s beautiful thank you for asking
My Experience - 5.0/5.0 -
The staff from beginning to end with Matt starting off, Josh as point person and Riley finishing up with us. Very happy with our repair and the overall experience
My Experience - 0.0/5.0 -
There is a bubble in the paint in the repaired area. There are new scratches on the driver side that weren't there before the repair. Finally, from the moment I left the lot the check engine light was on, and it was not when the car was dropped off
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair quality was perfect.
Customer Service - 5.0/5.0 -
The front desk and Riley were very nice, warm, and welcoming.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The company didn't even realize that my vehicle had been sitting in the parking lot for 3 days before I called to make sure that they got it after being told to leave it there by an employee. so therefore they started late on my car and had it for about 3 weeks leaving me without a vehicle. they didn't check things that were clearly written in the insurance claim and on the envelope that my keys were in. which were very important things to fix until I called and asked to make sure that they fixed them. I had asked for a quote about fixing a couple of other things and they fixed one thing but not the other and tried to tell me that I did not mention the other and I know I did. I know for a fact that they seen seen the things inside that needed fixed because it was the rear view mirror and the driver side visor. I don't understand how one could see that the visor was tied up with a string and fix the rear view mirror but not that. and then blame it on the customer. I feel like they are very unprofessional and they did a terrible job. they also missed the chip and my windshield which is now getting worse.
Customer Service - 1.5/5.0 -
they clearly never read what I wrote on the envelope that had my keys in it. they did not communicate with each other. and they tried to blame things on me not mentioning them when they were written down and mentioned via phone more than one time. customer service is terrible
Returned Clean
My Experience - 5.0/5.0 -
I had an amazing experience with Caliber Collision out here in Sparks Nv. From the awesome person at the front desk to Josh the person that kept me informed of the work that was happening to my vehicle. He was very informative and a great help. I would recommend this location to all my family, friends and any acquaintances along the way. Thank you so much to Josh and his team for the amazing work they did on my truck.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Every interaction from the very beginning of the process I had was professional. I felt taken care of from the beginning by Matthew and was updated throughout the repair. Thanks for the great experience!
My Experience - 5.0/5.0 -
Matt made sure I was completely satisfied with each step of the repair process. Service and work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Josh was very professional and kept providing updates. He also made sure I had my truck back in time for my trip.
My Experience - 5.0/5.0 -
We are really satisfied with how detailed and efficient you are when it came to getting our vehicle back in a timely manner. We really appreciate all your hard work. Thank you very much.