Caliber - Sparks - Spanish Springs
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Michelle was amazing! Stephanie was amazing! The service was professional and expedient! They promised AND THEY DELIVERED! And they were both so KIND and respectful during the whole process. KUDOS!
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Communication is key with any business, mistakes in communication happen but I asked several times to be contacted and never was after the initial delay. Because of the lack of communication I had little to no time to plan for transportation when delays happened.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I brought my car in for repairs on April 8, with an initial pickup date on April 24. Leading up to that date, I was kept updated about the repairs via text message. However, I wasn’t informed that my car was not ready until I called to confirm pickup day of. After that initial delay, I was never messaged again with updates. I was given a new estimated completion date of April 30th and called daily from April 28th to 30th to check on the progress with repairs. I was consistently assured that I would have my vehicle on the 30th. However, I was then informed when I called day of pickup that the worst-case scenario would be Friday, May 1. On the morning of May 1 I called to confirm pickup that evening, I was then told that I would receive a call by 1 PM with an update. Unfortunately, no call came. The timeline shifted once again to Monday, May 4 after I called them. They said they would ensure messages were sent to my personal number and said they had been sending them to a different number. I call Monday to confirm pickup and by no surprise, I was told it would be ready "tomorrow." I was not messaged ahead of time like they said they would. I asked SEVERAL times for my contact to be updated. When I picked my vehicle up they even asked that I rate them a 10 in this category because they answered when I called and they texted my dad? Again, I was not messaged directly and I asked OVER AND OVER to be contacted, not my dad. And regardless of all that I am not a minor and I checked my own car in so I don’t understand why he was messaged at all when I was originally being messaged. I reminded them I had to ask everyday to be messaged and again I never was after the initial delay. I understand delays happen, and I would have been okay with delays had I been updated and had time to plan ahead for transportation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The job was excellent and I'll be recommending you to friends and family. And I'll be back for more work. Thank you so much!
Likely to Recommend - 5.0/5.0 -
Outstanding Performance from Caliber Collision
Repair Quality - 5.0/5.0 -
I was informed on vehicle status every week if not more than that. Outstanding!! Everything was completed in a timely manner. The work was done perfectly and professionally. Thank you guys. Would recommend Caliber Collision too anyone!!
Customer Service - 5.0/5.0 -
Outstanding work and communication
Returned Clean
My Experience - 5.0/5.0 -
Riley did a great job in keeping me up to date on the process and explaining some of the delays which was not caused by Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
everything was great to my satisfaction except my floor mat was dirty
Customer Service - 5.0/5.0 -
Lori was really great. she took good care of me
My Experience - 5.0/5.0 -
Pulled into the parking lot to pick my truck up and it looked like a brand new truck. Great repair job and was completed in a timely manner. The staff was very friendly and helpful. I will definitely recommend caliber to anyone looking for auto body work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Had to make two trips - it wasn't clear that we were leaving the car first time. We thought it was for estimaes.
Customer Service - 5.0/5.0 -
Our rep was great to work with.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Michelle truly went above and beyond with the service of my truck! Her and her team did a great job.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. Thank you Laurie
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber took care of us through a complex repair of a foriegn car, a prototype 2015 Jaguar XJL. New parts were costly. Used parts were scarse. They made it work and presented a flawless car in the end; you can't point out where the damage was. Michelle took extra time to explained and clarify the repair contract. Stephanie worked hard and consistently to appraise the damage, locate acceptable parts, and coordinate the completion of the project. Tiffany, who managed communications, was always pleasant, professional, and patient.
Customer Service - 5.0/5.0 -
Always attentive to my concerns.
Returned Clean
My Experience - 5.0/5.0 -
The entire staff is professional and cares about the customer. My vehicle looks great. Thank you for a job well done!