Caliber - Springfield - East
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
Missing insurance photos Missing fasteners on pickup
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
We had to go back as they didn't take photos the first time we were there. It was inconvenient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept in touch, and did great work, excellent job paint matching.
Customer Service - 5.0/5.0 -
Kept in touch!
My Experience - 5.0/5.0 -
Everyone there was awesome and they went above and beyond on my car also had it done / days before projection date . They knew how busy I was took care of rental .. I would highly recommend if you have. My problems with your shovel Caliber collision is the place to take your vehicle
My Experience - 5.0/5.0 -
You guys did a great job, thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They took the time to get it right the first time that’s very important to me
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me updated. They were quick and true to their quote.
Customer Service - 5.0/5.0 -
Smiling and friendly.
Likely to Recommend - 5.0/5.0 -
I've always used Caliber ( Zara's) and will recommend to everyone!
Repair Quality - 5.0/5.0 -
The service was fantastic, car looked brand new. The staff was friendly and very helpful.
Customer Service - 5.0/5.0 -
Customer service was great. Staff was very friendly and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Every time!!
Repair Quality - 5.0/5.0 -
Very happy. LOOKS GREAT
Customer Service - 5.0/5.0 -
Excellent!! Very pleased
Returned Clean
Likely to Recommend - 0.5/5.0 -
HOPEFULLY, THAT NUMBER CHANGES ONCE COMPLETED.
Repair Quality - 0.5/5.0 -
OUR VEHICLE IS NOT FULLY REPAIRED. WE WERE GIVEN AN ESTIMATE ON 10/14/2021 THEN WERE TOLD TO BRING IT IN ON 12/1/2021 AND AS OF TODAY, 12/18/2021, IT IS STILL NEEDING A REPLACEMENT TIRE AND FENDER. NO END IS IN SIGHT.
Customer Service - 0.5/5.0 -
I'M HOPING ALL WILL BE WELL WHEN THE COMPANY SAYS ALL REPAIRS ARE COMPLETED TO OUR SATISFACTION. UNTIL THEN I DON'T FEEL A RATING WOULD BE FAIR BUT YOUR SURVEY REQUIRED THAT A RATING WAS NECESSARY.
My Experience - 5.0/5.0 -
I was very pleased with the exceptional job on the repairs, the close communication on the repair status, and the close attention to customer satisfaction. I will continue to recommend to others!
My Experience - 5.0/5.0 -
Customer service was amazing from start to finish!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job. We are very pleased.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
We were under the impression the windshield would be replaced. There were numerous flaws from the accident. We tried to send a photo to the agent & Collision shop agreed.
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Wouldn’t recommend anyone else but you! Caliber can’t be beat!
Repair Quality - 5.0/5.0 -
Fantastic job on my truck! To say “good as new” is an understatement! I really couldn’t believe that it was repaired and not replaced. Much better job than I ever expected!
Customer Service - 5.0/5.0 -
Once again “fantastic “! Text messages throughout the repair keeping me posted on how it was progressing. And that is super nice! The staff is also super friendly. Makes you feel how much they care about doing a good job for you!