Caliber - Springfield - East
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair to the damage on my car is perfect. I can't even tell where the collision happened.
Customer Service - 5.0/5.0 -
The employees that I dealt with were very professional and easy to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The company was sold and that led to a weeks delay in starting the repairs. My complaint and I told them this directly - was they should have notified us and we would have rescheduled. We have no complaint this far with the repairs. Once started we received a daily update which was appreciated.
My Experience - 5.0/5.0 -
Do it this this way all the time. Winning plan
Likely to Recommend - 5.0/5.0 -
Very
Repair Quality - 5.0/5.0 -
Totally...satified
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I had a hard time getting ahold of Morgan to schedule my repair. She also told me she would be contacting Enterprise to notify them of when my repair was scheduled. I called the night before bringing my car in to verify there would be a rental there the morning of my repair and learned Morgan never called and they wouldn’t have a vehicle for me. After several calls they were able to get me a vehicle but it wasn’t fully covered under my policy. Therefore I was stuck paying for the difference for the 28 days it took to repair my vehicle.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Location sometimes plays a part
Repair Quality - 4.5/5.0 -
Need to schedule better. You had my car a week before you tore it apart and assessed the damage
Customer Service - 2.0/5.0 -
I have a lease car $864.71 per month. When you have the car for 3 weeks it alittle long for what was the initial repair time stated
Returned Clean
My Experience - 5.0/5.0 -
Truck looks great! Thank you for keeping me updated throughout the process, and I will recommend you all to anyone looking for quality body repair work. 100% satisfied!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are good as advertised. Everything is done right and I was sent with the updates to the last minute.
Customer Service - 5.0/5.0 -
The repair team John called me to let know what’s going on and I appreciated that. It made me feel relax knowing my car was going to get fixed right.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks awesome inside and out
Customer Service - 5.0/5.0 -
Easy to deal with done very quickly even the second appraisal done quickly
Likely to Recommend - 5.0/5.0 -
My vehicle came to me looking as though it came off the showroom floor new!
Repair Quality - 5.0/5.0 -
Superb, professional work!
Customer Service - 5.0/5.0 -
Very cooperative and informative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I was very pleased overall. Thank you!!