Caliber - Springfield - East
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great people working at this Caliber location - friendly, very knowledgeable, competent and do everything possible to please the customer and their repairs are flawless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great professional company with, friendly, highly competent and knowledgeable personal and their repair results are nothing short of perfection
Customer Service - 5.0/5.0 -
U Customer service is flawless
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job was done in a timely manner and the car looks like new!
Customer Service - 5.0/5.0 -
The front desk lady was very helpful and polite especially considering that I originally showed up a day early.
Returned Clean
My Experience - 5.0/5.0 -
I am so pleased to have my vehicle back 8 days prior to the estimated date. Thank you so much for the great job¡!
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend Caliber to anyone who needed repairs
Repair Quality - 5.0/5.0 -
I was so pleased with not only the service but also with the communication from Caliber Collision. Thank you so much for taking care of my Explorer. It looks amazing!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very very satisfied. All of the staff were professional, very efficient process, and very accommodating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I already discussed this with an employee when I picked up the vehicle today (12/30/25), and he advised I call to make an appointment to take it back in. The hood is bent in the front and not aligned with the side panels. In some sections it’s jammed against the front & side panels, and in others it’s too far away. The hood was repaired instead of replaced. My brother owns the same make and model, so I compared my hood to his. The hood is supposed to have some overhang on the sides, but mine is bent and not aligned correctly. Everything else looks great though. Will be taking it back in.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Vary nice staff, they made me feel welcomed and explained their process. I'm overall vary happy with the outcome of my vehicle. It looks perfect, as if it never happened.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repairs done way ahead of schedule. Staff always friendly. I will choose them every time.
Customer Service - 5.0/5.0 -
Wonderful staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am totally satisfied with the repairs, my car looks great. It did take an extended time to complete repairs due to parts for the car being delayed.
Customer Service - 5.0/5.0 -
Caliber stayed in touch throughout this period to keep me up to date.