Caliber - Springfield - East
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Waited almost 3 els for our truck, I thought since we had so much work done almost 6000 they would at least wash and wax and detail it…BOY was I wrong I called and told them I was disappointed even before I picked up my truck, I was flabbergasted when I picked it up. I Would never go to them again.
My Experience - 5.0/5.0 -
From start to finish, the staff was really great to work with.
My Experience - 5.0/5.0 -
Happy with every aspect of the experience. You kept me informed throughout the repair. Everyone was very courteous. Thank you.
My Experience - 5.0/5.0 -
Very happy with the repairs and service. Responsive, professional and expert and timely workmanship
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They kept me regularly updated on my car's repair, included the status of parts, and after my car was complete and I had a question about the air conditioner, they checked it out the next day. Caliber Collision's staff are wonderful to work with!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Everything looks and drives great. It just took a really long time to get our car back.
Customer Service - 4.5/5.0 -
They did a great job of keeping us updated on the status of the repair.
My Experience - 5.0/5.0 -
They communicated the whole process well so I knew what was going on. They texted me back with Any questions I had, communicated with my insurance and rental car company. My car also came back cleaner than when I dropped it off.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
Three spots of damage on the passenger side door. First saw this when my wife brought the VW home. Seems to have been scrapped/scruffed and repaired...POORLY. This door was not affected and not scheduled for repair....it WAS spotless when I dropped the VW off
Customer Service - 4.0/5.0 -
very helpful
Returned Clean
My Experience - 5.0/5.0 -
Zara’s has always done a great repair whenever I needed it Caliber great also I would highly recommend you also
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Driver’s door needs an adjustment
Customer Service - 5.0/5.0 -
Waiting on Mitch to let me know when you can come to get it done
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The employees who carried over from the previous company where nice and respectful. They did not give me any bad attitude or trouble when I pointed out the problem with the bumper cover. The rest of the work was done very well and I feel that use of the incorrect bracket due to the insurance was the only issue.
Repair Quality - 4.5/5.0 -
The insurance required the use of an aftermarket bumper bracket that did not allow the bumper to correctly line up or attach. This is supposed to be repaired in the near future.
Customer Service - 4.5/5.0 -
The employees who carried over from Zara's Collision were good. The woman who was training the employee at the front desk was rude the to woman she was training and treated her like a child. I did not appreciate the way she was being treated as she was very nice to me and seemed like she had plenty of experience in the job. You should evaluate your training when taking over a company and treat the existing employees with more respect. I found the "trainer" to be unprofessional in her treatment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They do excellent work.
Customer Service - 5.0/5.0 -
Kim and the rest of the staff are a pleasure to work with. Great communication!
Returned Clean
My Experience - 5.0/5.0 -
Things were handled efficiently and smoothly even with transition ing of ownership. I would use them again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We realize that this was the first week switching over to a new company and we were just warranty work… but they got us in fast, did a great job and were helpful, kind and professional through the entire process! Cole was great to work with. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Morgan is great.
Returned Clean
My Experience - 5.0/5.0 -
Thank you for getting my truck back in a timely manner.