Caliber - Springfield Or
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Service was good however I need to bring the truck back in to have the driver door panel evaluated it sounds and feels loose
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was kept informed on the progress and the car was ready one day ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very good work
Repair Quality - 5.0/5.0 -
Thanks for making it look new again
Customer Service - 5.0/5.0 -
Thanks to mark for staying late to make us happy and get car back
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision did an excellent job repairing a dented portion of my car. They had my car back to me 10 days sooner than the original estimate and they sent me text messages letting me know what stage my vehicle was at in the repair process. I will go back to them for any future repair needs.
Customer Service - 5.0/5.0 -
Very nice.
Returned Clean
My Experience - 0.0/5.0 -
My car now squeaks when I turn and it’s really loud which it didn’t before the accident and my car is puttering like it’s trying not to die which it never did before the accident. I’ve been extremely disappointed with your entire service! First when you took my car you couldn’t do repairs because you were to busy then had to move it else where wasting time. Then when I went to pick it up tried to tell me I couldn’t when I had just talked to someone who told me to go pick it up. I expect you to fix whatever issues still remain because that’s your job and should’ve been done right in the first place.
My Experience - 5.0/5.0 -
The staff at your Springfield, OR location is not only professional but friendly. All to often businesses exhibit just one of those things. To be professional and friendly is a definite plus.
My Experience - 5.0/5.0 -
Great customer service Andrew In Springfield
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
It is not done yet
Customer Service - 0.5/5.0 -
The adjuster made me fight over a seat that was vandalized and torn while thieves tried to steal my car. Then questioned my integrity. I am a customer that has never filed a claim in my 56 years of age. All this over a $300 seat repair. Which is still not fixed. It could have been done while the truck was at Caliber. Pretty short sighted and creates more work for everyone. Really disappointed with my insurance company.
Likely to Recommend - 5.0/5.0 -
Overall experience was great
Repair Quality - 5.0/5.0 -
Only problem I would say was the fact that my door handle area is the only part of the door or whole repaired area to not have been painted and looks outta place.
Customer Service - 4.0/5.0 -
The initial contact was a little weird with the secretary. She had to call up the manager to get the help I needed. But that was the only and slightest issue.
Returned Clean
My Experience - 5.0/5.0 -
Friendly staff and kept me updated daily.
My Experience - 0.0/5.0 -
My license plate wasn’t reattached to the new part. Just left on the back floorboard. They left the backseats down. I wasn’t happy that my car was delayed a day because someone couldn’t come down from Salem. I just got my car back an hour ago abs so far it looks good.
My Experience - 5.0/5.0 -
Great text communications and I also felt you were trying to get me my car as early as possible, which you did. Nice people too. Thank you for a great job on my Volvo.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Disappointing that 1 week you had vehicle before work was started on. 4 weeks later when the car was return to us we had to bring it back 3 times because of items not working electronically in the car. The first was our mirrors ( which was the main reason we brought it in) then the window didn’t work, then the manual locks. I suppose the car did not have a final inspection to see if everything was working 😞
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My van looks great like nothing ever happened! You were very communicative with me through out it all. You even put gas in my van because i was super empty and did not charge me. I am very very grateful and i would recommend you to anyone. You all are awesome. Thankyou so much!!!
Likely to Recommend - 5.0/5.0 -
I really liked them and i would recommend anyone to their shop.
Repair Quality - 5.0/5.0 -
They did a beautiful job on my van! It looks like it was never in an accident.
Customer Service - 5.0/5.0 -
They were wonderful. Very friendly and pleasant.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Xaliber team did a great job keeping me informed on my car repair progress. The car looks great. I’m thankful for the professionalism of this team.