Caliber - Springfield - Southwest
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I hit a deer and Caliber Collision fixed it. It looks better than it did before. Great job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Service was too slow
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
too early to tell how their work holds up, so basing this on phone calls not.being returned, didnt call about the different grille i wanted, etc
Repair Quality - 3.5/5.0 -
Took 3 weeks.to fix and didnt.receive.a.single call on status till truck was there for 2 weeks. then i called the day before it was supposed to be completed to confirm it would be, and didnt receive a calm back, so had to.call the day of again. Also asked to pay the difference for a chrome grille, and never got a call back on that.
Customer Service - 1.5/5.0 -
see previous message about not returning calls
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had to get my fixed by CC. Service was amazing. Enterprise end up not being able to pick me up. They had one of their guys drop me off safely. Got car back everything was perfect like a brand new car. Even gave my car a little car wash. Super satisfied would highly recommend.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was perfect!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They couldn’t figure it out. Very nice people but almost a month was way too long! Should have taken it to Cadillac if they couldn’t get it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was pleasant, the job was good, and it appears they were able to handle the cars messy interior. The car was not originally ready on time, but l adjusted. Thank you!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Nice job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job !
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
If needed quickly, might be a problem. The work, however, is excellent.
Repair Quality - 5.0/5.0 -
Took awhile but the repair was excellent.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
One corner of the new bumper came loose as soon as we'd driven off the lot, but we pushed it back in and it hasn't popped out again, so hopefully it will stay that way. Otherwise, we were extremely satisfied, especially with the speed of repairs.