Caliber - Springfield - Southwest
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fast and friendly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks great, and speedy turnaround time!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks 👍
Customer Service - 5.0/5.0 -
Wonderful service, speedy.
My Experience - 5.0/5.0 -
Professional every step of the way. Great communication, GM ( Matt ) was awesome during the whole process.
Likely to Recommend - 5.0/5.0 -
Excellent top job customer service. Hats off to the Frontline staff. Greeted with a smile! Impressed by professional, courteous and friendly attitudes with an quick honest approach to assuring me quality and excellent protection for my car while in their capable care.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Matt kept me posted through out the entire repair. Super easy to work with, contacted my insurance company and car rental so I didn’t have to stress. My van looks good as new! I was super bummed I had to get my van repaired, but glad I went with Caliber. My van was even completed a week sooner than promised. I hope I don’t have to have another repair like this, but I know for sure that I will bring any of my repairs back to Caliber Collision. Thanks guys!
Likely to Recommend - 5.0/5.0 -
Great service, great people and great results!
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Matt was great to work with.
Returned Clean
My Experience - 5.0/5.0 -
Very friendly and finished my repairs within their estimated time frame
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so nice and repair was very quick!!! So beyond pleased. Hopefully I don’t need collision repair again anytime soon but if I ever do, I’ll use them again!!!
Customer Service - 5.0/5.0 -
Very nice and helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast repair! We were more than happy with the service and recommend them. Thank you again
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I already have in fact.
Repair Quality - 5.0/5.0 -
It was the best experience possible. The staff was amazing and went above and beyond.
Customer Service - 5.0/5.0 -
They could not have been more wonderful.
Returned Clean
Likely to Recommend - 0.5/5.0 -
As I told the manager of the location that I spoke with, while my husband and I were very happy with the work that we’d had done previously on that same vehicle by the staff at that same shop (before caliber collision bought it), we took our business elsewhere and won’t be back. We most certainly will tell friends and family about the absolutely ridiculous policy that caliber collision has adopted regarding totaled vehicles and advise them to go elsewhere to avoid unnecessary charges and delays/complications to repairs.
Repair Quality - 0.5/5.0 -
We were told (only after paying to have our recently damaged vehicle towed in to that caliber collision location) that it is caliber collision’s policy to refuse service to customers if their insurance states that their vehicle is totaled.
Customer Service - 0.5/5.0 -
While the staff wasn’t rude per se, we (again) weren’t advised when we called to verify that we wanted to bring our vehicle to that particular shop that we would be refused service (even the option to pay out of pocket for repairs) if our vehicle was declared totaled by our insurance company.