Caliber - St Augustine
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Looks great. Thanks for cleaning it too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire team was very polite, knowledgeable and had great communication. I felt very comfortable leaving my vehicle with them. They did a great job with the repair. Thank you guys!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I wish there was a scale. Overall, I’m happy with the repairs, 99% of it. After leaving though, I realized my windshield washer fluid was empty and not working. I filled it up with fluid, still not working. After tearing apart the fender liner, I found the lines were not connected. For me it wasn’t a big deal, as it took me 10 minutes to fix, but I imagine for someone else it would be an inconvenience to have to return the vehicle. I do want to mention my service advisor was very responsive, and was able to get the car back much sooner than expected. I also was very satisfied at the condition of the car upon picking up. The car was definitely pretty dirty on the outside and some on the inside, but everything was so clean after, it feels like a brand new car again! If I had to offer a suggestion, would say two things. The first, maybe send photos or provide more interim status updates. The this may not be for everyone I recognize, some folk probably don’t want or care to see their car getting fixed but I think it’s pretty neat. The second would be the check out process. I understand I was there early and they wanted to get me on my way quickly which I appreciate, but maybe if a part has to get temporarily removed, have a running ledger or modify a checkout process to ensure functionality. In my instance, would be the washer fluid tank. Also really like the enterprise drop off and pick up option. Definitely a huge convenience! Overall though still very satisfied, though not 100%, I’d definitely still recommend or come back to this spot (hopefully won’t need to!)
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Everything looks great on the car. Just missed filling the windshield washer fluid tank and plugging in the lines, but other than that the quality is pretty good.
Customer Service - 5.0/5.0 -
Only suggestion I have would be to provide more interim updates. May not be necessary for some, but I find the repair process interesting to see what all was found and would have liked to be more involved.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very impressed with Amber at the front desk and Janiell Steffenson General Manager. Both of these women have exceptional business acumen. They are knowledgeable, have excellent communication skills, and want to solve your needs with care. I appreciate them so very much during this process. I would ask that they are recognized and given a monetary reward. Thank you.
Customer Service - 5.0/5.0 -
I am very impressed with Amber at the front desk and Janiell Steffenson General Manager. Both of these women have exceptional business acumen. They are knowledgeable, have excellent communication skills, and want to solve your needs with care. I appreciate them so very much during this process. I would ask that they are recognized and given a monetary reward. Thank you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job my car look new
My Experience - 5.0/5.0 -
The car looks great and thank you for checking out that warning beep. Hopefully I’ll be able to get that fixed very soon
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and kept me informed how the was coming along. Car looked perfect when it was done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Joe was fantastic! He's an asset to your team. Everyone was friendly and communicative which i strongly appreciate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The entire team is courteous and professional. Joe kept me informed of the progress on the repair of our vehicle. Would highly recommend Caliber Collision.
Customer Service - 5.0/5.0 -
Top notch customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Michelle and her team did an excellent job repairing my truck and staying in constant communication along the way. Will definitely recommend to anyone!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Made an inconvenient situation extremely easy!