Caliber - St Cloud MN
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Great work on the car no complaints. Just took a while getting it back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
No comment
Repair Quality - 5.0/5.0 -
They stayed in communication and there hospitality was A one as well as the service
Customer Service - 5.0/5.0 -
I already responded to this question on the first one, but it was satisfactory
Returned Clean
My Experience - 5.0/5.0 -
Efficient and punctual, no surprises.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Went smooth and the paint job is awesome just like new that came out from factory line
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, very likely to recommend.
Repair Quality - 5.0/5.0 -
Our car looks great. It looks like a brand new vehicle.
Customer Service - 5.0/5.0 -
Everyone we dealt with was courteous, kind and great at keeping us up to date on our car repairs.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Especially appreciated the new wiper assembly and the cleaning of a lived in, country car.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
They did a great job, and got it done in a timely matter so I could get back to my normal life again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The day we came to pick up our vehicle, it was right as it was getting dark. I asked them to pull it back into the shop because I wanted to see it in the light before we took it home. I went back and immediately saw that the new paint did not match to the old paint. There were noticeable bumps all over the hood. And the passenger door was sticking out past the front quarter panel, especially when comparing it to the drivers door. I mentioned it to the salesperson right away, who acknowledged my concerns and also said he noticed them. He went to get the General Manager, who also acknowledged and noticed the issues, but immediately started making excuse after excuse. He said he wanted to see it better in the daylight before making any decisions. Since it was a Friday evening, this would not happen until Monday. I agreed that I was okay with that. I went back Monday morning right away, since at this point I had already lost my confidence in the ability of repairs. I was met by my salesman (Ben) right away, who had not been there on Friday when I was in. He said he had looked and saw all of the issues and was going to take care of them (which made me really surprised that they were just going to allow me to take the vehicle home originally.....since these issues were VERY noticeable to the naked eye). I asked, since it was going to be the Holiday week, that it would probably be the following week before it would be ready. He said that he might be able to try and squeeze it in since their painting division wasn't extremely busy at the time. I told him that I really prefer they take their time and do it right, rather than trying to expedite the process and mess up again. He agreed The following week I received a call from my salesman around lunchtime (sometime around 11:00a - 12:00p) that our car was going to be ready that day, and it would most likely be around 3:00p, but he would call me to verify when it is done for sure. I asked that if I wasn't able to get there that day, if I could come the following day? The salesman responded that they really prefer that it be today when the vehicle is done. This is where I became infuriated.........THEY were the ones to mess up in the first place AND I told them to please take their time to be sure it was done correctly, even though we had been without our vehicle for approximately (1) month at this point and would have loved to have it back for holiday travel........but we were still pushed to come pick it up hours after they called that it was done. The quality of work that was done was sub-par and the professionalism displayed initially by the GM when he made every excuse under the sun (even after acknowledging there were mistakes), and the way our salesman pushed us even though we had been nothing but patient with them all along, was appalling. When I brought our vehicle home, I noticed that the bumper colors are still off. They explained to me that the plastic on the bumpers is impossible to match the paint to the metal on the vehicle, which I absolutely understand....but you would think the bumpers would AT LEAST match eachother, which they do not. At this point however, I am just going to live with it. In the past, we have always just brought our vehicle repair work, automatically to Jeff's Auto Body (who you bought). Jeff NEVER would have let any of these issues slide, so it is very disappointing that it has become this way with the new ownership
Customer Service - 1.5/5.0 -
The text message updates along the way of the repair were very nice. And the lady at the front desk was very good as well. If it wasn't for this, I would have given it a (1)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The jeep looked and ran great, and we extra appreciated the clean inside too! The communication throughout the process was great and it was nice getting status updates along the way. Thanks so much!
My Experience - 5.0/5.0 -
I’m a repeat customer for a reason. Very satisfied with the all around service I’ve received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wouldn’t expect anything less. Very pleased from the initial phone call to the walk thru at pick up.
Customer Service - 5.0/5.0 -
Continues to give updates on the progress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent! Was excited to get my truck back! Great job on it! Thank you very much!
Customer Service - 5.0/5.0 -
They always kept me informed about the truck
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job