Caliber - Sunnyvale East
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and thorough on the repair work. I can recommend to anyone need collision repair work with Caliber Collision. The workmanships are top notch! Thank you for the entire team!
Likely to Recommend - 4.0/5.0 -
They are good at what they do other than some hidden issues to troubleshoot and fix all issues caused by accident.
Repair Quality - 4.5/5.0 -
In general, quality is very good. I am sure shop did everything they could on the repair but there are some issues didn’t get completed resolved or recovered from accident.
Customer Service - 4.5/5.0 -
Their customer service is first class
My Experience - 5.0/5.0 -
Thanks a lot for the quality quick turn around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was surprised that you guys even cleaned my car! I absolutely love the repair, it looks brand new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very happy with my repair experience. Not only was my repairs completed earlier, I was told if my sensors have issues in the next week or so I can come back and they will fix it. I greatly appreciated the phone call letting me know what was done to my car, what is left and when I can expect it to be completed. I was incredibly impressed that Caliber Collision offered to return my rental car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very happy with the service. Not only was my car completed a day earlier, they returned my rental car for me too. And my car was washed so it looked really great when I picked it up
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and timely repairs
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
⭐️⭐️⭐️⭐️⭐️⭐️ I recommend this shop because they are really have the best service in the area… you guys are the best
Repair Quality - 5.0/5.0 -
Thank you, Richard and Monica & Ana for the great customer service that you guys done for me I can recommend you shop because your kindness and amazing service… thank
Customer Service - 5.0/5.0 -
Excellent ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Returned Clean
My Experience - 5.0/5.0 -
I was super grateful for my experience here. The staff is super friendly and they made everything super easy! I would definitely go back to them and recommend them to friends!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Overall, the employees were professional, and the people who helped me were great. However, I think there’s an issue with Caliber Collision upper management. There seems to be a huge push to get good survey results and to do the lip service to keep people “informed”, but it’s coming at the expense of the real world customer experience. I was contacted roughly 8 times to take this survey, which tells me that survey results are where the priorities lie, not the real world customer. I received a barrage of emails keeping me “informed”, but none of them had any real information - they were just another box to check off for “customer service”. I’d recommend Caliber upper management take some time to go through the customer experience themselves, and think about what *people* actually need, rather than what might look good on a survey or a report. To be clear, my issue is NOT with the specific location I visited, nor do I have any issues with the manager of that location or his employees. They were friendly and treated me well. If upper management is reading this and somehow comes to the conclusion that it’s anyone else’s fault but their own, then take some time to re-read this feedback and actually think about what’s being said.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a wonderful experience while working with the Technical and Customer support team of Calibre. I would rate my experience as 10 on 10. Keep doing the great work team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Wonderful and experienced team.
Customer Service - 5.0/5.0 -
Very responsive and helpful.
My Experience - 5.0/5.0 -
Good communication with progress being done, great work thank you highly recommended body shop