Caliber - Surprise
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Timeliness
My Experience - 5.0/5.0 -
I have only had the car back one day, but everything seems to be working well! Thank you!
My Experience - 5.0/5.0 -
Your entire process from cradle to grave was exceptional...From your front office employee to Justin, our service writer, to the constant communication keeping me up to date on my repair was spot on...And the texts were really great too!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Brandon was very nice and thorough throughout the process. Will definitely recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Justin was great!! Very informative and took great care of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I wasn’t satisfied. A few things bothered me about the process. Not getting the correct information and waiting for parts that should have been ordered when my jeep was disassembled. Main thing is that I took my jeep in with no check engine light and when I went to turn it on I now had a light. Justin kept coming up with excuses for the light. From what I was told is they hook up a scanner and it read these codes. Main was for the sensor in the back of my truck that he said when I got hit it could have triggered it. If it’s all about safety then why wasn’t that relayed to the insurance company. They obviously will pay. Wasn’t happy going in for one problem and coming out with another. Doesn’t make sense to me. When I have someone trying to repeat something to me like it’s going to make me understand doesn’t help. If this was your vehicle would that pass for you. Not happy and would not recommend
Likely to Recommend - 0.5/5.0 -
I won’t recommend caliber because the last time I was there. The body shop left my hood loose. Was shaking bad when I would drive on the highway. Was told it was my motor mounts from the rep but he moved the hood side to side and saw that it was loose. Easier to blame someone else instead of the shop
Repair Quality - 0.5/5.0 -
Was getting the wrong information about parts. Was told we are waiting for one part then it turns out to be another. Leave my car with no check engine light and come out with a check engine light. Was being given the reason by Justin and I was trying to make him understand why I was upset and he wasn’t getting it.
Customer Service - 0.5/5.0 -
Wasn’t happy in general with my rep. Didn’t like the answers given to me for my check engine light being on or at least let me know hey you have a check engine light on. Could have told me that it turned on or maybe had my car brought up so i could see the light on instead of when I turned on the vehicle
Returned Clean
My Experience - 5.0/5.0 -
My experience was amazing! Brandon kept me up to date on my car and it was done way sooner than expected!! Caliber did an awesome job on my car! Thank you 😊
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I only had my brand new CRV for a couple weeks before it was in a rear ended collision. Naturally I was already feeling nervous to hand it over for repairs. Brandon eased my concerns by communicating the process and continued to keep me updated as the car was being repaired. Once I saw the repairs, I was surprised at the level of care that went into ensuring it looked brand new again. Thank you so much for your dedication! I greatly appreciate it.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The car was fixed on time and it looks perfect.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Such a great experience with the team made you feel like they knew you for a long time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very organized and proficient Company wish every company was organized like them will always go back to them
Customer Service - 5.0/5.0 -
Very organized and proficient company wish everyone was as welcoming as them
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
No issues at all,customer service was great.
My Experience - 5.0/5.0 -
I was extremely impressed with the whole process and the quality of the work. Well done!
My Experience - 5.0/5.0 -
Second time using your business to repair this vehicle, both times were seamless on everything being repaired. Would highly recommend you!!’
My Experience - 5.0/5.0 -
Coordination with State Farm insurance was good.