Caliber - Glendale AZ

4.8 (2,768reviews)
95%
16812 N. 53rd Ave,  Glendale,  AZ  85306
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,768)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was a standout, with numerous customers noting their vehicles looked brand new or better than expected. Timeliness was frequently commended, with many vehicles completed ahead of schedule. Staff professionalism, friendliness, and dedication were widely appreciated. A few customers noted areas for improvement, including more proactive communication during delays, stricter quality control on finishing details, and greater accountability when issues arose post-repair - all reflecting direct customer feedback aimed at enhancing an already strong service experience.
AI-Generated from reviews written in the last 12 months
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"The work quality is great. I cant tell there was any previous damage. The color match and the application its great."
"Went above and beyond and totally exceeded expectations."
"... updated. They finished before the due date. They repaired the driver side door and it looks brand new.. they match the paint very well." Read more
"The repair is great. They did a great job. I am not happy with the fact that I was told my tire ..." Read more
"When I arrived to pick my car, the car was dirty, there was gray overspray all over my white car. The pink marker was still all over my car. The roof ..." Read more
"The absolute commitment to professionalism and communication were second to none. Appreciate the updates before I knew I needed an ..." Read more
"They kept me updated on each stage of the project even calling to inform me of progress. The end result ..." Read more
"... for two separate mishaps and both times Ive been impressed at their communication, updates, pricing, and precision repair." Read more
"... initial estimate was 2-3 weeks. Durning this time I never received a phone call or update, the Friday my pick up was scheduled I called Caliber ..." Read more
"Only thing I would recommend is stronger communication. I understand apps and text are easier but a phone call establishes stronger relationships ..." Read more

My Experience

From start to finish I was updated every day on status. Customer service was beyond excellent. It was very heartbreaking to crash my car but Calibur brought my car back to life and even better than before the crash. Daniel made my experience smooth and easier than I imagined. Definitely recommend and hopefully won’t need to but will come back again.

My Experience

My Experience

Such great communication! Daniel did an awesome job!

Likely to Recommend

Repair Quality

Great fast experience. Very nice employees

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thanks to Gerado and the person that did the body work, it looks great. Thank you to Audrey up front.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Daniel is exceptional!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to give a big shout-out to Jerry for doing such a great job! He communicated with me throughout the entire process, called to keep me updated, and took the time to clearly explain what was fixed on my car. When I got my car back, it was clean and everything was taken care of. I really appreciated the communication, professionalism, and great customer service. Thank you, Jerry! 👏🏼

Likely to Recommend

Highly

Repair Quality

I want to give a big shout-out to Jerry for doing such a great job! He communicated with me throughout the entire process, called to keep me updated, and took the time to clearly explain what was fixed on my car. When I got my car back, it was clean and everything was taken care of. I really appreciated the communication, professionalism, and great customer service. Thank you, Jerry! 👏🏼

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an excellent job! Looks brand new!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Shop was friendly and explained timeline every step of the way. Truck looks great

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes, Amazing job Jerry

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend Caliber collision to all my family and friends! You did an amazing job and you're on time and top quality work. What else can a customer ask for is great customer service!

Repair Quality

Caliber collision was so amazing! They were professional on time and I received constant updates! The most amazing part of Caliber Collision is their manager Dakota! He came out and talk to me to make sure everything was working good and wanted to make sure I was happy and satisfied! That's what I call going to extra mile thank you Dakota, and your professional and outstanding staff!!

Customer Service

Customer Service was top notch! They were kind supportive and made sure that I was constantly updated!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly and courteous staff made the repairs in a timely manner and workmanship looks great! Thank you so much for taking care of my car!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

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