Caliber - Scottsdale

4.8 (4,726reviews)
96%
15055 N Hayden Rd,  Scottsdale,  AZ  85260
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In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,726)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with many noting excellent communication throughout the repair process. The shop receives high marks for professional staff who keep customers well-informed with regular updates via text and phone calls. Many customers appreciate that repairs are often completed ahead of schedule, with vehicles returned in pristine condition - often cleaner than when dropped off. The quality of workmanship is frequently described as making vehicles look brand new, with perfect paint matching and attention to detail. While most experiences are overwhelmingly positive, some customers noted minor issues requiring return visits for adjustments, and a few mentioned communication gaps or timing delays. Overall, customers express strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Excellent professional services , prompt, courteous, totally satisfied . Highly recommend caliber"
"The car looks amazing! Your painter is a real professional - perfect color match. My wife and I really appreciated the attention to ..." Read more
"... it up, they found the battery was completely dead. They replaced the battery without charge. This exemplifies to quality service. They had also washed my car before ..." Read more
"Excellent workmanship!!! My truck looks brand new again. Also, I really love the fact that Caliber Collision charged me for the actual ..." Read more
"Billed Travelers and I paid the deductible. I had some extra work done on my own. The bottom line is they ..." Read more
"The repairs were completed ahead of the original schedule so we could pick up the car before a scheduled trip ..." Read more
"It was done 2 days early..Thank you😎"
"I was originally told 3 days so I didnt get a loaner. Then I was told 5 days. I think it ended up 8 or 9"
"A couple of days late than communicated."
"... is not necessarily all Calibers problem, however taking THREE WEEKS to get a bumper cover in and painted is an astonishingly long period of time. Add to that, ..." Read more
"They did a great job of communicating to us. Very friendly and the car looked great when finished."
"Communication wasnt great. I told them to call me and they always called my husband while he was working and ..." Read more
"The communication was spot on for the whole repair process, I never had to wonder or call."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Stellar service. Treated with utmost professionalism and care. Brittney is a superstar.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a great job on a soon to be vintage Mini Cooper S. It is my son’s first car which he will keep.Together we have done a tons of upgrades. The memories…. He was devastated when he was rear ended. It looks amazing!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was beyond excited! Once I had found out that the job would only take a minimum of 2 days, I was thrilled! Thank you to Cameron, Cathy, and Brittany for all your help and assistance!

My Experience

Great job!

My Experience

Kathie and Brittany were helpful and efficient. They communicated very well. The repairs were done perfectly.

My Experience

done sooner than i thought. updated me on changes and completion time. incredibly clean when i picked it up!!! very friendly staff. will recommend this caliber to anyone needing service work.

Likely to Recommend

absolutely will recommend the location i used. don't know about other caliber locations.

Repair Quality

everyone very professional. completed job sooner than expected. good communication. friendly employees

Customer Service

see previous.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car turned out great! Great communication throughout! The only downfall was how long the process took because of paying out of pocket for the rental car. The new manger was great!

My Experience

The experience was terrific from the start. Staff was polite, understanding, efficient and friendly. I was frequently updated on the progress of my repair. I really appreciated the communication, especially texts. I felt the time it took for the repair was reasonable.My car looks great!

My Experience

Seems like team went above and beyond for me, I am satisfied with the work they have done!

My Experience

This location is awesome! From the moment we walked in Kathy at the front desk was extremely helpful. Fermin was very professional and was able to give us a very fair estimate. Brianna was also very helpful as well. Will definitely use Caliber Collision for all our repairs in the future!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I really appreciate the time and effort you all put in for my truck. She is looking like nothing happened and on top of that the wash and vacuum. Thank you guys so much!!

My Experience

Normally, I would do these surveys when the job is 100% completed, but it’s 99%. There’s one issue that was clearly overlooked and broken piece next to the license plate will be completely replaced. I’m looking forward to the call to come over and snap that into place. You have done work for me before

Likely to Recommend

The staff is wonderful, the speed of getting my vehicle completed was amazing, the truck looks amazing again. Thank you very much for the great experience.

Repair Quality

The staff is wonderful, the speed of getting my vehicle completed was amazing, the truck looks amazing again. Thank you very much for the great experience.

Customer Service

The staff is wonderful, the speed of getting my vehicle completed was amazing, the truck looks amazing again. Thank you very much for the great experience.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

2022 BMW M4.... Kathie did a great job working with Paul and the service area to take care of my needs in a quick and efficient manner. They had my wheel repaired in 2 working days and took care of a difficult (to some like BMW car dealership) reflector replacement... Excellent work at a reasonable price. Very happy with CC... they have worked on several cars for me and never let me down. Thanks!

My Experience

My Experience

Response and repair team were excellent. Communication on status of repairs was also excellent

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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