Caliber - Gilbert

4.9 (6,165reviews)
96%
876 North Abalone Drive,  Gilbert,  AZ  85233
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In operation 29 years, 14 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car
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Email

Reviews (6,165)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, top-notch, and leaving vehicles looking brand new. Communication was a standout highlight, with customers appreciating daily text and phone updates that kept them informed throughout the repair process, reducing stress and building confidence. Timeliness was another strong theme, as many customers noted their vehicles were completed ahead of the promised date, sometimes by days or even weeks. A few customers noted areas for improvement, including occasional communication gaps where they had to initiate contact for updates, isolated workmanship concerns such as panel gaps or missing trim, and in rare cases, interior cleanliness issues after repairs. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... stressful situation way easier to deal with. The quality of the repair was excellent, my car looks great, and the whole process felt smooth from start to ..." Read more
"The service, the attention, and the repair were all so thoughtfully coordinated. Caliber kept me well informed at all times about the status of ..." Read more
"Car came back with several bad workmanship issues including a dent in the interior door frame that was missed, two noticeable ..." Read more
"... accord 2014 is rear ended and after it was repaired There is too much gap between the rear bumper and trunk.when i asked to fix i am being told thats how it ..." Read more
"... me updated along the way through text AND calls. Car was finished 2.5 days before the quoted completion date. Looks like it did when I left the dealer with it ..." Read more
"... updated on progress. They provided quality work and even had the car ready earlier than the initial estimated end date." Read more
"Great service, repairs done ahead of schedule and very clear communication."
"The vehicle was actually ready approximately 2 weeks early."
"... thats how long i reserved a rental vehicle. It was done Monday instead of Friday so I wasted a lot of money on rental" Read more
"Great communication which matters, between the texts and calls I was kept up to date with my vehicle repair process. ..." Read more
"... wonderful service I was given. Thank you very very much. The communication was fantastic and I felt from the moment I walked in I was in good hands." Read more
"Customer service and communication was outstanding."
"I had to call in to get updates on my car two times which wasnt great because no one reached out to me. ..." Read more

My Experience

Great service all around. From the first call until I received my car back…..2 WEEKS early might I add. Totally satisfied and will recommend.

Likely to Recommend

I already have recommended Caliber to my friends.

Repair Quality

The repair came out perfect 😊

Customer Service

The customer service was great, everything was explained clearly. There were no surprises.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Fantastic company

Repair Quality

Keith was fantastic!!

Customer Service

Excellent communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Rudy communicated well with the progress of the vehicle's repair. They provided a timely excellent result, it's as if nothing ever happened. I would recommend Caliber to any one.

Customer Service

Excellent customer service. Rudy was on top of everything. He kept me up to date with the progress of the repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looked like new, everyone was super helpful and the car was completed on time with multiple messages about where it was in the process. Easy as it gets. Pro Status. Thank you!

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

loved the text and phone call updates

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely will recommend you

Repair Quality

Great work 👏

Customer Service

Excellence in quality!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done on the trunk by the technicians looked great. Also, the car was returned sparkling clean. This body shop deserves five stars. Thanks again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Honest and trustworthy 👍👏

My Experience

Excellent work by the team at Caliber collision on replacing / repairing the tail gate and bumper on my Honda Pilot. Rudy Garcia was a pleasure to work with!

My Experience

Everyone there is amazing! Nate did an incredible job-made my car look brand new!! My insurance company wanted to total my car, but said if I could find a reputable body shop that could do the repairs under a certain cost, they would allow it. Keith did just that. He was in constant communication with my insurance agent and saved my car. Calliber Collision has a new costumer for life! And Dawn, your perkiness is contagious, never loose that smile.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Some of the work that you promised me was not done such as a scratch on the side was supposed to be buffed out that did not get done in a couple other minor things I would love to do a walk through with you again just to double-check thank you get back to me

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dawn always cheerful, efficient & has current info on work status, Keith is friendly, efficient, listens to customer concerns, & takes time to explain options. Requested quotes delivered in timely reply, text msg updates on repair status appreciated. Completed work looks excellent! Replaced panels aligned appropriately, painted areas perfectly matched to existing paint, looks as if no prior damage existed. Replaced lamp fixtures work as expected. Hope to not need their services again, but would definitely use them again if needed!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is my second time using Caliber Collision and I’m absolutely satisfied with their service! Very polite and highly professional staff! I was informed for every thing needed to be done in a way for non professional to understand! I really appreciate that! The job was done in proper terms, even a little earlier than estimated which helped a lot! Keith was always available for questions and advice! They kept me informed for every step they were taking during the process! I’ll recommend the company to my family and friends if they need a service like that! Thank you guys!

Likely to Recommend

The only collision center I use and would recommend to others!

Repair Quality

Great and timely repair! Friendly and helpful staff with great attention to detail and customer satisfaction.

Customer Service

Very friendly and helpful front desk personnel and advisors

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great place. Great job on repairing my vehicle. Highly recommend it.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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