Caliber - Gilbert

4.9 (6,253reviews)
97%
876 North Abalone Drive,  Gilbert,  AZ  85233
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In operation 29 years, 14 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car
Call
Email

Reviews (6,253)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the seamless repair process, with vehicles frequently completed ahead of schedule. The team receives high marks for professionalism, friendliness, and keeping customers informed through regular texts, calls, and updates at every stage. Repair quality is widely celebrated, with customers noting their vehicles looked brand new upon return. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps, workmanship issues on isolated visits, and interior cleanliness concerns after repairs. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... inside and out and took care of my rental car return. I couldn't ask for better service and quality of work. I highly recommend them!" Read more
"Great Place! Customer service was perfect. Car was delivered on time, and repair quality was next level. Easy, and on ..." Read more
"... Amazing people, extremely friendly, professional, and the job they did on my car is beyond my highest expectation. I strongly recommend them." Read more
"Amazing work and finished way ahead of time that was estimated. Thank you!!!!"
"... me updated along the way through text AND calls. Car was finished 2.5 days before the quoted completion date. Looks like it did when I left the dealer with it ..." Read more
"... 27th so thats how long i reserved a rental vehicle. It was done Monday instead of Friday so I wasted a lot of money on rental" Read more
"... From the first call until I received my car back…..2 WEEKS early might I add. Totally satisfied and will recommend." Read more
"... updated on progress. They provided quality work and even had the car ready earlier than the initial estimated end date." Read more
"... a half, which honestly exceeded my expectations. Communication was on point the entire time — clear updates, no guessing, no chasing anyone down. The team was ..." Read more
"Service was helpful, communicative, and friendly! The timeline for repair was very clear and updated consistently on both their website link and with a call follow-up ..." Read more
"... work done on my car was completed to satisfaction. The communication I received on where my car was and when it was going to be done was perfect. I couldnt ask ..." Read more
"Great communication which matters, between the texts and calls I was kept up to date with my vehicle repair process. ..." Read more

My Experience

I had a fantastic experience with your shop. Your team did a phenomenal job on the repairs, completed the work ahead of schedule, and kept me updated every step of the way. Car accidents are usually incredibly stressful, but your team’s excellent communication and efficiency made this entire process completely painless. Highly recommend!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My truck was left as if it had never been through an accident. I loved it

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were great! Rudy was very communicative and let me know anytime there was an update. It was a week faster than expected and my car looks perfect.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job. Everyone I talked to was pleasant and helpful, and the job was finished a week early!

Likely to Recommend

Repair Quality

Great experience.

Customer Service

Communication was perfect.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing service, fast turn around to get the vehicle back. Friendly customer service! Will be recommending!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the service done by the team in Gilbert. They were very professional and communicative throughout the entire process. Rudy and Dawn provided an exceptional experience all around. I’m very pleased with the work that was completed.

My Experience

Rudy was excellent and had the job done much earlier than expected! I appreciate getting me back on the road!

Likely to Recommend

Caliber did a great job, i would recommend

Repair Quality

Everyone at Caliber was very friendly and the repair was done quickly and looked great

Customer Service

Excellent customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I think you did a great job on the car. Can’t tell there was any damage .

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I wasn't sure about Caliber initially until I got to their front desk and was treated like someone they have known for a long time. Amazing people, extremely friendly, professional, and the job they did on my car is beyond my highest expectation. I strongly recommend them.

Likely to Recommend

Repair Quality

Great job done

Customer Service

Great people to take care of your car and issues

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision was absolutely amazing from the minute I arrived. Tim greeted me and let me inside even before they opened, Dawn at the front desk is beyond helpful, polite, welcoming. She called transferred my rental to a closer Enterprise location and gave me the shop rate which was a great help since I was paying out of pocket. Robert was very honest with my quote and was able to fix my mirror and saved me over $1100 dollars. He had originally said 5-7 days, but I got my car back after two days. They prioritized my car to save me time and money and did an excellent job. I will definitely recommend them to anyone and if I ever need them again, will gladly go back to them with no hesitation. Not the visit I wanted to make, but there customer service is remarkable! 10 out of 10.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everything was handled well. good communication. All expects met

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair to the passenger side mirror looks great! It was completed earlier than expected. Everyone was professional. I would definitely recommend Calliber Collision.

Likely to Recommend

Repair Quality

Pleased with the repair on my Honda. It was done quickly and looks great. I would definitely recommend Calliber Collusion.

Customer Service

Very helpful and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

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