CARSTAR East Valley Collision

5.0 (1,465reviews)
100%
50 W Broadway Rd,  Mesa,  AZ  85210
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Shop AssistantSparkles

In operation 11 years.

At CARSTAR East Valley Collision, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Mesa, AZ provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,465)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as factory-new or better than expected. The team receives high marks for proactive, clear communication through daily texts and calls, keeping customers informed at every stage. Timeliness is a standout strength, with numerous customers noting their vehicles were completed well ahead of schedule. Staff are widely recognized as friendly, knowledgeable, and professional. A few customers noted minor areas for improvement, including interior cleanliness upon return, occasional delays, and a credit card surcharge fee, all mentioned directly in their feedback.
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"CarStar rates a 10 in every category! We were very pleased with the quality of the work, their customer service in the office, and the daily texts about the status ..." Read more
"... communication, friendly and knowledgeable staff, quality and timely repair, even detailed our vehicle on the day of pick up. Hope to never have to use them again ..." Read more
"... new hood and front grill. They fixed that and more. They went above and beyond and made sure everything was perfect. Without having to ask, they handled all the damages, ..." Read more
"You all did an incredible job saving my 2002 Lexus LX470. There was $10,300 in damage and it was almost totalled. ..." Read more
"10010! This place is always going above and beyond. They will take care of you. They are super nice people, place is clean. Your ..." Read more
"I got the truck back in only 2 days and was originally told they would have the truck for a week."
"Customer service was amazing at the front desk and they finished the repairs a week ahead of schedule. Excellent service overall"
"... would take approximately five days and to my surprise it was completed in a little over 24 hours. The repair looked better than new. This is the seconded time I have ..." Read more
"The told me a week and took only one day! I have zero complaints. I have used them twice in the past and everytime ..." Read more
"... a week. The day of pickup that morning via phone, I was notified it would be an additional two days." Read more
"The text messages kept me informed every step of the process!! That is a rare trait in a repair shop… 100% appreciated that service…"
"Everyone was extremely kind and helpful! They communicated well at all points of the repair process and answered all of my questions thoroughly!"
"Knowledgeable, informative, pleasant. Best communication I've experienced in a long time. Updates dailysometimes 2day with status and next step in the process."
"... you did! You treated my car with the best care and kept constant and clear communication throughout the entire process. I truly appreciate you!" Read more
"... and had a great experience from start to finish. Communication was clear, the timeline was solid, and the quality of the work was excellent. They paid attention to ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

I'm impressed with the service and how they texted me daily to keep me in the loop on the repairs of my vehicle. I will proudly recommend Carstar to my family and friends.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Its all because I'm a car nut. I like cars that are kept in good shape, especially my 2008 Mazda Miata. So I was really impressed at how nicely you brought my car back into good shape. Thank ALL of you!

My Experience

My Experience

Working with Vanessa wax a pleasure. Her customer service is amazing, and her work ethic is above and beyond excellent. The work on my are was also great. My sincere gratitude to the employees and the business.

Likely to Recommend

Repair Quality

It was a pleasure meeting Vanessa . She is knowledgeable and an amazing customer service care, Thank you Vanessa.

Customer Service

Please see previous reply

Returned Clean

My Experience

Carstar did a fantastic job in a timely manner.

Likely to Recommend

Repair Quality

Good job in timely manner!

Customer Service

Likely to Recommend

Anybody I know who has car issues with an accident will be recommended to this place

Repair Quality

Very happy

Customer Service

Absolutely amazing!

My Experience

Repairs were finished on time and they exceeded my expectations. Employees were professional and polite. I would highly recommend this shop !

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Repair Quality

Great service, efficient and good to work with.

Customer Service

Returned Clean

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Repair Quality

I appreciate the professional repair and the staff

Customer Service

Returned Clean

My Experience

Great work from the entire crew!

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Repair Quality

Great Great Great! Making vehicle repairs GREAT again Thank you

Customer Service

Returned Clean

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Customer Service

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Repair Quality

Customer Service

My Experience

The staff were extremely friendly and helpful, they took the time to explain the process and documents when any questions came up. The repair work came out beautifully and my truck is back in pre-collision condition. A huge thank you to the team at East Valley Collision!

Likely to Recommend

The overall experience was a 10 out of 10, and I will definitely choose CARSTAR East Valley for any future repair needs

Repair Quality

The repairs completed got my truck back to pre-collision condition

Customer Service

The staff were extremely friendly and helpful

Returned Clean

My Experience

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Customer Service

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My Experience

Great Job and thank you to everyone for getting this done for me.

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Repair Quality

Thank you,

Customer Service

Returned Clean

My Experience

Car start East Valley today a wonderful job on my fender bender. It looks brand new. They kept in touch with us by text all along the way and finish the car ahead of schedule.

Likely to Recommend

Repair Quality

East Valley Collision Carstar was wonderful to work with they were efficient they kept me posted on the on the status of the car. They finished the car several days ahead of time for which we were very grateful.

Customer Service

My Experience

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Customer Service

Returned Clean

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Repair Quality

Great service, great communication and the people are the best!! Great job!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean