CARSTAR East Valley Collision

5.0 (1,453reviews)
100%
50 W Broadway Rd,  Mesa,  AZ  85210
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Shop AssistantSparkles

In operation 11 years.

At CARSTAR East Valley Collision, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Mesa, AZ provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,453)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with frequent text and phone updates keeping them informed at every step. The quality of repairs receives outstanding ratings, with vehicles often looking brand new and paint matching being perfect. Timeliness is a major strength, with repairs frequently completed ahead of schedule, sometimes days or even a week early. Customer service is repeatedly highlighted as professional, friendly, and accommodating, with staff going above and beyond expectations. Many customers appreciate the thorough cleaning and detailing of vehicles upon return, often receiving them cleaner than when dropped off.
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"My jag looks amazing! They did an outstanding job! I definitely recommend taking your car here."
"Excellent customer service and work! Thank you!"
"Great communication, friendly and knowledgeable staff, quality and timely repair, even detailed our ..." Read more
"10010! This place is always going above and beyond. They will take care of you. They are super nice ..." Read more
"Was earlier than expected"
"I got the truck back in only 2 days and was originally told they would have the truck ..." Read more
"They finished it a week ahead of schedule!"
"It was ready way before I expected it. I was so excited to hear that it was ready . 100% ..." Read more
"Customer service was amazing at the front desk and they finished the repairs a week ahead of schedule. Excellent service overall"
"Frequent text updates"
"The text messages kept me informed every step of the process!! That is a rare trait in a repair ..." Read more
"Great communication and customer service!"
"... you did! You treated my car with the best care and kept constant and clear communication throughout the entire process. I truly appreciate you!" Read more
"Everyone was extremely kind and helpful! They communicated well at all points of the repair process and answered all of my questions thoroughly!"

My Experience

My Experience

Great work from the entire crew!

My Experience

Car start East Valley today a wonderful job on my fender bender. It looks brand new. They kept in touch with us by text all along the way and finish the car ahead of schedule.

Likely to Recommend

Repair Quality

East Valley Collision Carstar was wonderful to work with they were efficient they kept me posted on the on the status of the car. They finished the car several days ahead of time for which we were very grateful.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Working with Vanessa wax a pleasure. Her customer service is amazing, and her work ethic is above and beyond excellent. The work on my are was also great. My sincere gratitude to the employees and the business.

Likely to Recommend

Repair Quality

Great service, great communication and the people are the best!! Great job!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great Job and thank you to everyone for getting this done for me.

My Experience

Sin duda los mejores! He recurrido a ellos en dos ocaciones y su trabajo a sido muy satisfactorio me he sentido muy cuidada y apoyada y su trabajo muy puntual y eficiente en especial la Sra. Vanessa y su jefe...sin duda los recomiendo ampliamente.10 de 10!. Without a doubt, the best! I've used their services twice, and their work has been very satisfactory. I've felt very cared for and supported, and their work has been very punctual and efficient, especially Ms. Vanessa and her boss. I highly recommend them. 10 out of 10!.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great and easy experience. Quickly received an estimate at a good price. Car was done in two days. Was kept updated throughout the process. Customer care was phenomenal! Was even offered a ride home when I dropped the car off. Thank you for cleaning the headlights as well! You guys rock!!

Likely to Recommend

Definitely!

Repair Quality

What above and beyond during the whole repair process!

Customer Service

I received constant updates throughout the process. I was even offered a ride home when I dropped the car off!

Returned Clean

Likely to Recommend

Repair Quality

Excellent work, excellent communication! Thank you for going above and beyond to repair my truck!

Customer Service

Always communicated excellent and were very accommodating

Returned Clean

My Experience

Truck was repaired very quick and great job.

Likely to Recommend

Repair Quality

You did a great job on my truck .

Customer Service

Returned Clean

My Experience

Thank you guys for the smooth flow and always keeping me up to date throughout the process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great job by CARSTAR East Valley from start to finish. Rob and Vanessa were on top of my repairs and finished earlier than expected. Will recommend to anyone I know that needs collision repair for their vehicle.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Amazing job Vanessa did , I didn't have to do anything but turn my car in. The repair crew did great car looks great!

My Experience

I appreciated the great customer service and assistance. Vanessa was fantastic with response to questions on what the process was, which was all new to me

Likely to Recommend

Definitely

Repair Quality

Great service

Customer Service

Vanessa was great! Appreciated the initial call from John as well.

Returned Clean

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean