Caliber - Surprise

4.8 (8,849reviews)
95%
13209 W. Bell Rd,  Surprise,  AZ  85378

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Ford
I-Car

Reviews (8,849)

My Experience

I was very satisfied with the service provided by Caliber Collision, especially Brandon, who greeted and assisted me from the moment I arrived to drop off my vehicle. He was professional, knowledgeable, and thorough from the first time I handed him my keys. What I appreciated most was the confidence and reassurance he gave me throughout the process. He made me feel that my vehicle was in good hands and took the time to explain the quality standards behind the repairs, inspections, calibrations, and all the necessary steps completed before returning the vehicle to its owner. Knowing that these details were being carefully handled gave me peace of mind and eliminated any worries about leaving my vehicle behind. For that, I would like to thank Brandon and the entire Caliber Collision team for the excellent work performed on my vehicle, as well as for the outstanding customer service and friendly staff. I truly appreciate the care and professionalism that were shown throughout the entire experience.

My Experience

Everything was smooth and fast. Nothing but great communication.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I was very happy about how quickly it took for my car to be repaired

Customer Service

Likely to Recommend

Repair Quality

Brandon was thorough and professional.

Customer Service

I had an issue with the insurance company but Brandon was courteous and timely with his communication and handled the situation professionally.

My Experience

Brandon did a great job with explaining the process for everything. Thank you to all individuals involved.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Keep up the good work.

Likely to Recommend

Repair Quality

Brandon did a great job.

Customer Service

Brandon did a great job. Thank you!

My Experience

Julian explained the repair and warrenty very well, he was great to work with.

Likely to Recommend

Repair Quality

Paint color is slighlty different on the bumper cover that was replaced. All other repairs look good.

Customer Service

Likely to Recommend

Repair Quality

They help me with an issue that was discovered after i picked up my car

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great and fast service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Julien was so helpful during the whole process of getting my truck fixed. He dealt with the insurance and took that portion off my plate which was a big relief. The truck looks brand new I’m glad i brought my vehicle in this location. Thank you to Julien and the team when I picked up the truck as well.

Likely to Recommend

Repair Quality

They did a super job!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I would recommend Caliber Collision in Surprise to anyone .

Repair Quality

My car was fixed promptly, and everyone was so professional and helpful. All of my questions were answered, and I had all the confidence that my car would be back to normal. I received timely updates via text message, which I greatly appreciated. 5-star service Caliber Collision of Surprise.

Customer Service

Returned Clean