Caliber - Sylmar

4.9 (2,295reviews)

98%

(818) 362-7111

12201 San Fernando Rd, Sylmar, CA 91342

98%

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12201 San Fernando Rd
Sylmar, CA 91342

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About Caliber - Sylmar

See Photos

12201 San Fernando Rd
Sylmar, CA 91342

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (2,295)

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Newest
Rating

1,973 Customers Rated

5 Stars

74.6% Complete

(1711)
4 Stars

7% Complete

(161)
3 Stars

1.6% Complete

(37)
2 Stars

0.8% Complete

(18)
1 Star

0.4% Complete

(9)
< 1 Star

1.6% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, seamless repair process, and exceptional communication. Many highlighted the professionalism and friendliness of the entire team, noting that staff went above and beyond to ensure a smooth, stress-free experience. The quality of repairs was frequently described as flawless, with cars returned looking brand new. Timely and often early completion of repairs was a standout theme, with numerous customers expressing pleasant surprise at receiving their vehicles ahead of schedule. Regular text and phone updates throughout the repair process were widely appreciated, giving customers confidence and peace of mind. A few customers noted minor areas for improvement, including a color match concern, sensor repairs not being addressed, and one instance of a wheel not being properly tightened, all mentioned directly in customer comments. Overall, the overwhelming majority of customers expressed high satisfaction and a strong willingness to recommend the shop to family and friends.

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Service Quality
Timeliness
Communication

"... professional, friendly, and truly customer-focused. The quality of the repair work was excellent, my car looks and feels like new again. They went above and beyond to ensure everything ..." Read more

"They did a beautiful job. The paint and repair are perfect."

"... understood each step before moving forward. Their commitment to quality was evident in how carefully they addressed even the smallest imperfections. Nothing was overlooked—every ..." Read more

"... damage and fixed it in record time and saved me $5000. Theyre honest and true professionals. I recommend Caliber unconditionally." Read more

"Beautiful work. Completely surpassed my expectations. Love your work and the attention to detail."

"My vehicle was actually ready before the estimated date, which was such a pleasant surprise. Their team worked ..." Read more

"Everything was done extremely professionally, quickly, and friendly. The fix finished quicker than expected."

"It was a great experience they had said two weeks and my vehicle was done within a week so I was happy and it looks great"

"... it was actively being worked and attended to. I am very satisfied with the speed at which the repairs were completed." Read more

"... messages informing me about my vehicle's process. Plus, they finished the job ahead of time which was very convenient and efficient." Read more

"... next steps, and any updates along the way. Their communication was consistent, prompt, and incredibly reassuring. The entire team was professional, friendly, and ..." Read more

"... explained and how things were taken care of right away. Sending those text messages on updating me every single day on my car was very important to me because I saw ..." Read more

"Communication was perfect. Every person was pleasant to speak to and helpful."

"Amazing great communication never let hanging with what the next steps were and always giving updates whether over text,online, ..." Read more

"The reps at caliber exceeded my expectations they communicated so well throughout the entire process. Notifying me of every step!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication