Caliber - Sylmar

4.9 (2,370reviews)

98%

(818) 362-7111

12201 San Fernando Rd, Sylmar, CA 91342

98%

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12201 San Fernando Rd
Sylmar, CA 91342

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About Caliber - Sylmar

See Photos

12201 San Fernando Rd
Sylmar, CA 91342

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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I-Car

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Website

Reviews (2,370)

Sort By:
Newest
Rating

2,042 Customers Rated

5 Stars

74.9% Complete

(1775)
4 Stars

6.9% Complete

(164)
3 Stars

1.6% Complete

(38)
2 Stars

0.8% Complete

(19)
1 Star

0.4% Complete

(9)
< 1 Star

1.6% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even a week earlier than estimated, which was a recurring positive surprise. The team was widely recognized for professionalism, friendliness, and genuine care throughout the repair process. Regular text and phone updates kept customers informed at every stage without them needing to ask, which greatly reduced stress during what can be a difficult time. Repair quality received strong praise, with many customers noting their vehicles looked brand new upon return, including complimentary cleaning that exceeded expectations. A few customers noted areas for improvement directly from their experience, including a color match concern, unreplaced sensors, and minor finishing details, reflecting honest feedback that the shop can use to further elevate an already highly regarded customer experience.

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Service Quality
Timeliness
Communication

"... professional, friendly, and truly customer-focused. The quality of the repair work was excellent, my car looks and feels like new again. They went above and beyond to ensure everything ..." Read more

"They did a beautiful job. The paint and repair are perfect."

"Really impressed with the quality of the work on my Honda CRV. Everything was done thoroughly, communication was ..." Read more

"The repairs were done well, paint seemed to be nicely blended, entire car exterior cleaned and rubbed. All done ahead of the promised date."

"I was originally very satisfied. Unfortunately, I was hearing a noise coming from the repair side of the vehicle. After taking it to a shop, it was found my wheel ..." Read more

"My vehicle was actually ready before the estimated date, which was such a pleasant surprise. Their team worked ..." Read more

"My SUV was ready a week before anticipated completion."

"... blended, entire car exterior cleaned and rubbed. All done ahead of the promised date." Read more

"Everything was done extremely professionally, quickly, and friendly. The fix finished quicker than expected."

"... next steps, and any updates along the way. Their communication was consistent, prompt, and incredibly reassuring. The entire team was professional, friendly, and ..." Read more

"The service is great, from the moment they call you to schedule your appointment to the assessment of damage and they sent texts to advance reports. ..." Read more

"They were true to their word. Caliber kept me informed on what was going on every single day."

"Service and communication were excellent, friendly and patient with any questions I had on top of service being completed on time and ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"They did a beautiful job. The paint and repair are perfect."

"Really impressed with the quality of the work on my Honda CRV. Everything was done thoroughly, communication was ..." Read more

"The repairs were done well, paint seemed to be nicely blended, entire car exterior cleaned and rubbed. All done ahead of the promised date."

"I was originally very satisfied. Unfortunately, I was hearing a noise coming from the repair side of the vehicle. After taking it to a shop, it was found my wheel ..." Read more

"My vehicle was actually ready before the estimated date, which was such a pleasant surprise. Their team worked ..." Read more

"My SUV was ready a week before anticipated completion."

"... blended, entire car exterior cleaned and rubbed. All done ahead of the promised date." Read more

"Everything was done extremely professionally, quickly, and friendly. The fix finished quicker than expected."

"... next steps, and any updates along the way. Their communication was consistent, prompt, and incredibly reassuring. The entire team was professional, friendly, and ..." Read more

"The service is great, from the moment they call you to schedule your appointment to the assessment of damage and they sent texts to advance reports. ..." Read more

"They were true to their word. Caliber kept me informed on what was going on every single day."

"Service and communication were excellent, friendly and patient with any questions I had on top of service being completed on time and ..." Read more

German (Chevrolet owner) reviewed 10/22/26

Excellent Job!!!

Excellent job!! Highly recommended

Suemi Elizabeth (Honda owner) reviewed 10/21/26

I had a wonderful experience with Caliber Collision! The customer service was excellent, and Vince did a great job explaining the repair process and keeping me updated every step of the way. The communication and service made the entire experience smooth and stress-free. I hope I won’t need their services again anytime soon, but if I do, I would definitely return. Thank you, Vince, and the entire team, for such amazing service!

Jesse (Toyota owner) reviewed 10/21/26

Fast , friendly and convenient

Fernando (Nissan owner) reviewed 10/20/26

David (Toyota owner) reviewed 10/19/26

quality paint and body work, but still having issues with open tailgate sensor going off while driving with no clear answers or solution.

customer service is nice and representatives are responsive, quick and easy scheduling.

Robert (Toyota owner) reviewed 10/19/26

James (Infiniti owner) reviewed 10/19/26

Eva (Mazda owner) reviewed 10/19/26

Brandon (Toyota owner) reviewed 10/19/26

Imer (GMC owner) reviewed 10/19/26

Alan (Honda owner) reviewed 10/19/26

Daniela (Honda owner) reviewed 10/19/26

Cindy (Nissan owner) reviewed 10/16/26

Definitely recommending!

It was excellent.

I'm completely satisfied. Care was exceptional.

Gloria (Toyota owner) reviewed 10/15/26

Caliber did an amazing beautiful work on the repairs of my 2025 TOYOTA RAV4. Im very satisfied. They were quick, & always gave me update status. Mr Shant Keurjikian my advisor was very Nice, Professional, knowledgeable, respectful, with excellent customer service. I"m very happy & will recomed Caliber to others in need of auto body repairs. Thank you. 😃

Cesar (Honda owner) reviewed 10/15/26

Excellent customer service. Kept me up to date with progress of repairs.

Very satisfied

Veronica Alejandra (Mazda owner) reviewed 10/12/26

Overall quality of the repair was great. Vince was very thorough, detailing the whole process of the repairs, what needed to be fixed and how it would be done. He even went as far as to update me daily on the status of the repairs and got my car to me 4 days earlier than expected. Very happy with this experience, thank you to the team at Caliber Collision for making it as easy as can be.

Receptionist was polite and professional, Vince was kind and thorough. Great people.

Rosa (Nissan owner) reviewed 10/12/26

Tadeh (Kia owner) reviewed 10/12/26

Repair looks great and car is cleaner than when I dropped it off, very appreciated!

Vince and the team were great, communication was perfect

Lesly (Honda owner) reviewed 10/12/26

I will highly recommend caliber because they are very efficient in their work they keep you on touch of all my car progress thank you very much to all the staff

Thank you for fixing my car so fast I’m really happy with the results my car now looks like new like nothing happened thanks to Vince for always keep me posted in any updates on my car progress.

Vince was very helpful he keeps me on track with all progress in my car and everyone else was very respectful and nice

Adriana (Kia owner) reviewed 10/12/26

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view more shops in: Sylmar | 91342

Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Caliber - Sylmar

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Sylmar

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,370)

2,042 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?