Caliber - Tampa - Carrollwood

4.9 (5,881reviews)
97%
4122 Gunn Hwy,  Tampa,  FL  33618
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (5,881)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including regular text and email updates that kept customers informed throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of the promised date. The welcoming, professional, and friendly atmosphere is frequently mentioned, along with seamless coordination with rental car services. A small number of customers noted areas for improvement, including instances of incomplete repairs, lack of communication during the repair process, and cleanliness concerns upon vehicle return, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... with the entire experience. From start to finish, the team was professional, courteous, and incredibly attentive. They took the time to explain the repair process ..." Read more
"I would highly recommend caliber. They were professional, courteous and exceeded our expectations on the repair. ⭐️⭐️⭐️⭐️⭐️"
"The car looks like brand new. Thank you very much for your expertise and customer care."
"... spoke with or dealt with at Caliber was awesome! And they even detailed my car inside and out; I got it back in better shape, considerably, than it was when I dropped it off! ..." Read more
"The staff was courteous, professional and knowledgeable and the workmanship was unmatched"
"... you about the status of your vehicle.. They did an excellent job with the repair of my vehicle and it was finished before the establishment date!! I would highly recommend ..." Read more
"Awesome job, in and out in 7 days after an initial projected 18 days! Works for me! Thanks"
"Was done 3 days early"
"Very professional. Very customer friendly. Active updates very helpful. Completed in before promised date."
"done in 2 days when it was first estimated to be at least a week, amazing!!!"
"... perfectly and ahead of schedule. The team at Caliber kept me updated and informed at every step of the repair process. I was very happy with thier outstanding service." Read more
"No communication"
"Great communication and speedy work."
"We received no updates and then received an email telling us to pick the vehicle up"
"Text messages were sent on a regular basis and I really liked the link to see the estimated charges and date of pick up."

Likely to Recommend

So happy to know they are there if needed. Was pleased from beginning to end.

Repair Quality

Was a good recommendation from our mechanic. I was T-boned in a Kia Carnival on the passenger side. They fortunately got the parts in no time and within a few weeks the vehicle was good as new. Great Job

Customer Service

Michelle was our first encounter. She is warm, friendly and knowledgeable. Was extremely sympathetic and understanding. It was a great start.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your team did a great job! I’m very happy with the work that was done. When I came to pick up the Lexus it had rain drops over it. I really didn’t want to drive it away so I asked someone in the office to dry it. Lauren came out and dried it and she did a great job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the service.

My Experience

If I could rate more than 5 stars, I would.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

For my experience I can say that it is a great place, reliable, good management. And what stands out most is that they work quickly on repairing the vehicle.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your team is very professional and excellent customer service. Lauren is the BEST!! GIVE HER A RAISE!!

Likely to Recommend

Repair Quality

There’s a space between the front headlight and the frame. I’m concerned I will have electrical issues as I can see the wires .

Customer Service

There’s a space between the front headlight and the frame. I’m concerned I will have electrical issues as I can see the wires .

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Completamente satisfecho del trabajo que le hicieron a mi carro

Customer Service

Completamente satisfecho del trabajo que le hicieron a mi carro

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

La atención y la rapidez para la reparación. Gracias

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We are very happy with the repairs and service. They were very good helping us through everything. Always willing to help us. And went extra steps to make us happy and guide us. Big thanks.

My Experience

Likely to Recommend

I have already recommended to a friend.

Repair Quality

Since I am a senior citizen and this was my first accident, I was extremely nervous and apprehensive. As I walked through the door, I was treated with friendliness, courtesy and respect.. My entire experience was great! My car looks brand new.

Customer Service

Since I am a senior ,who just experienced her first accident,I was extremely nervous. The staff at Caliber immediately put me at ease. They were extremely empathetic , friendly, and respectful. They worked with my insurance company and my car looks brand new.

Kept me Informed?

Yes

Ready on Time?

Yes

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