Caliber - Temple Avenue M
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you so much for repairing my car. I really appreciate your time, effort, and the quality of your work. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much for repairing my car. I really appreciate your time, effort, and excellent work. Your help means a lot to me, and I’m grateful to have my car back in great condition. Thank you again!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
My Experience - 5.0/5.0 -
We appreciate the wonderful work that was done on our car .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Receptionist very negative and rude. Courtney was great. She commented daily.
Returned Clean
My Experience - 0.0/5.0 -
As someone with experience in the collision repair industry, I understand that delays happen. What I don’t accept is poor communication and misleading customers. Our vehicle was at Caliber Collision on Avenue M for nearly 65 days for what should have been a relatively straightforward repair involving the rear bumper, liftgate, and tow hitch. We even received an automated update stating our vehicle would be ready for pickup, but after calling the shop that same day, we were told it hadn’t even gone into paint yet. We were also told the repair was delayed because the vehicle had reached a total loss threshold and they were waiting on the insurance company. After contacting our insurance company ourselves, we learned they had no record of any total loss discussion. Instead, they advised the delay was due to the shop’s welder being broken. When we finally picked up our vehicle, we discovered the shop had lost one of our molding pieces and now has to reorder it. The lack of transparency, communication, and accountability throughout this repair was unacceptable. Not one member of management apologized on behalf of their team or took ownership of our experience. I am leaving this review to inform future customers and do not wish to be contacted by Caliber regarding this matter.
Likely to Recommend - 0.5/5.0 -
Because of this experience, we will not be returning to this shop and will be telling everyone we know to avoid it. The lack of communication, accountability, and customer service was extremely disappointing.
Repair Quality - 1.0/5.0 -
As someone with experience in the collision repair industry, I understand that delays happen. What I don’t accept is poor communication and misleading customers. Our vehicle was at Caliber Collision on Avenue M for nearly 65 days for what should have been a relatively straightforward repair involving the rear bumper, liftgate, and tow hitch. We even received an automated update stating our vehicle would be ready for pickup, but after calling the shop that same day, we were told it hadn’t even gone into paint yet. We were also told the repair was delayed because the vehicle had reached a total loss threshold and they were waiting on the insurance company. After contacting our insurance company ourselves, we learned they had no record of any total loss discussion. Instead, they advised the delay was due to the shop’s welder being broken. When we finally picked up our vehicle, we discovered the shop had lost one of our molding pieces and now has to reorder it. The lack of transparency, communication, and accountability throughout this repair was unacceptable. Not one member of management apologized on behalf of their team or took ownership of our experience. I am leaving this review to inform future customers and do not wish to be contacted by the store regarding this matter.
Customer Service - 0.5/5.0 -
Throughout the repair process, communication and customer service were consistently poor. Our service advisor failed to provide the agreed-upon updates and gave us information that was later contradicted by the insurance company. The front desk CSR was consistently dismissive and appeared annoyed whenever we had questions. When we escalated our concerns, the Regional Vice President was condescending, showed no customer-first mindset, and never acknowledged or apologized for the shop’s failures.
Returned Clean
My Experience - 5.0/5.0 -
Great communication! The car looks great! All in all- 5 star!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks just like new!
Customer Service - 5.0/5.0 -
good communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My service leader, Victoria, is absolutely the best. She updated me every step of the way on my repairs, assisted with the rental company and answered every single question I had. She was quick with her responses and understanding my fears and worries about my truck. She really went above and beyond for me.
Customer Service - 5.0/5.0 -
Victoria was absolutely amazing.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My service was very professional, and the communication line was very open
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professionalism at is finest
My Experience - 5.0/5.0 -
I was very satisfied with your service,with extra service.and finished early then I expected,great job and I did appreciate your business,thanks again
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
I am satisfied with the work but not with the time it took for repairs. I understand the problem with getting damaged parts but Caliber did repair everything to my expectations- even the new tire I had to get. Thank you for paying attention to details.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team at this caliber collision goes above and beyond expectations. Thank yall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you much it was a great job looks brand new thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Treat me like family thank stay with me every step
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Love how treat me like family
Customer Service - 5.0/5.0 -
Love how treat me like family
Returned Clean
My Experience - 5.0/5.0 -
They did great with customer service and getting my car fixed and back to me with out wasting not time, and job done like if came off the lot!