Gerber Collision & Glass - Temple

4.7 (1,332reviews)
94%
5615 SW Hk Dodgen Loop,  Temple,  TX  76502

In operation 81 years, 4 years at this location.

Gerber Collision & Glass - Temple offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,332)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular updates via text messages keeping customers well-informed about progress. The quality of repairs receives high marks, with vehicles often looking like new and work completed to professional standards. Timeliness is another positive aspect, with many repairs completed ahead of schedule or on time as promised. Customers appreciate the attention to detail, including vehicle cleaning and going the extra mile. However, some improvement opportunities exist in communication consistency, quality control processes, and ensuring all repairs are completed correctly the first time, as noted by customers who experienced delays or had to return for additional work.
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"... experience with Gerber Collision & Glass company. Their customer service was outstanding, and their communication throughout the entire repair ..." Read more
"Excellent customer service!"
"Professional, courteous staff, fast repair."
"Excellent work with wonderful customer service. Loved one detail work too"
"Outstanding people, service and work!!!"
"Vehicle was ready early"
"Before they promised"
"We got our vehicle back at least two days before it had been promised to us very impressed"
"Vehicle was completed before scheduled date"
"It was finished ahead of time"
"... company. Their customer service was outstanding, and their communication throughout the entire repair process was clear, consistent, and professional. ..." Read more
"We were surprised on how they kept us up-to-date at least twice a week. We got notices on updates ..." Read more
"I received daily updates via text message."
"Excellent communications all the way."
"We got calls or text messages almost daily, keeping us in the loop on all the repairs."

Likely to Recommend

Repair Quality

Amazing staff

Customer Service

Amazing staff

My Experience

Tino, his crew, "ie: paint shop & body shop" & Casey were marvelous during the repairs if our vehicle. We were given updates on the progress of work being done. We got the phone call from Tino that our vehicle was ready, "2 weeks earlier than expected" we went down & picked it up. Tino took us through all the work that had been performed. The vehicle looks as good or better than when we took it off the showroom floor! They had also washed & cleaned the outside & inside of the vehicle, it smelled so good! We can not thank the crew at Gerber for the fine service & care given to our vehicle & ourselves

My Experience

My Experience

Work was good. A lot of dust inside the car and gas was on 20 miles until empty when giving back.

My Experience

Excellent service, I was completely informed every step of the repair process. Thank you!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Quick to get and do a very good job. Pleasant associates

Customer Service

Returned Clean

Likely to Recommend

Great job, great customer service and they had my vehicle ready in a timely manner!

Repair Quality

Great work!

Customer Service

Everyone was so professional and friendly! They kept me updated on the repairs daily and that was much appreciated!

Likely to Recommend

Seamless from start to finish

Repair Quality

Excellent quality of work, couldn’t even tell there was an issue before

Customer Service

Very helpful staff, perfect customer service

Returned Clean

My Experience

The only thing I didn’t understand understand was how that black strip was removed but it’s ok I will gat it from Amazon. Let me know when true bumper guard comes in. Thanks. James

My Experience

I couldn’t ask for better service

Likely to Recommend

Repair Quality

The work that was done on my vehicle was very good I will recommend you to anyone Thank you

Customer Service

Returned Clean

My Experience

Phajendra

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Highly recommend.

Repair Quality

Professional, and concise.

Customer Service

Very friendly and didn't rush at all. Answered all questions.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Everything went very well and I liked the fact that I could return the rental car to Gerber.

Customer Service

Likely to Recommend

Repair Quality

Great work

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

They did a great job!

Customer Service

They did a great job!

Returned Clean