Caliber - Thornton - Grant St

4.8 (2,739reviews)
94%
10120 Grant Street,  Thornton,  CO  80229

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,739)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as professional, friendly, and helpful throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Communication stands out as a major strength, with customers appreciating regular text updates and daily progress reports. Timeliness is generally positive, though some delays occur due to parts availability or unforeseen issues. The shop's attention to detail, including vehicle cleaning and going above expectations, creates exceptional experiences. While most feedback is overwhelmingly positive, some customers noted minor issues requiring return visits or communication gaps that were promptly addressed by the dedicated team.
Select to learn more
"Excellent work , my truck looks bran new"
"Excellent work! Thank you!"
"Beautiful workmanship. The truck is a 2015 and looks brand new. Great customer service. From start to ..." Read more
"Great workmanship, on time and as promised."
"... helpful, transparent, and completed everything on time. The repair quality is top-notch, and I couldn't be happier with the results. Thank you for the great ..." Read more
"Vehicle was ready early, which was very helpful"
"Right on time."
"Early"
"On time and beautiful!"
"It was ready early!"
"They informed me dally"
"I received bi-weekly update and my calls were either answered or returned promptly."
"Lots of communication."
"The tech handling my claim did a great job of communicating"
"Excellent daily communication about the status of the repairs of my vehicle"

Likely to Recommend

Definitely recommend them

Repair Quality

They get x the truck on time and take of everything, i really appreciate that

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

100%

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

My car repairs look excellent and Dawn was very helpful and friendly!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I'm not sure I can honestly recommend this location

Repair Quality

I would give Caliber a higher rating but a calamity of issues caused them to keep my car for 22 days. I understood the damage to the roof of the car would be precarious to repair and that ended up being the case. So they had to wait on a new roof, then the windshield broke when it was being removed from the car. The replacement windshield had imperfections Caliber wouldn't accept (Thank you), and then the clear coat started to bubble up and they found a problem with the paint booth that resulted in the car having to be moved to a different Caliber shop. Then they were having an issue recalibrating the new windshield which resulted in the car being driven to their shop to rectify that issue. Finally got the car back and drove several hundred miles from Denver and the windshield has an air leak. Just wow! I was supposed to be in Denver for the month of July and this whole fiasco really placed a dark cloud over the trip.

Customer Service

The young woman who generally answered the phone at the counter is doing a fantastic job!

Returned Clean

My Experience

We were very satisfied with our experience at Caliber Collision. The repair work was completed in a timely manner, and the quality of the work was excellent. The customer service was outstanding—everyone was friendly, professional, and kept us informed throughout the process. We truly appreciate the great service and would gladly recommend Caliber Collision to others. Thank you to the entire team for a job well done!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Carlos and Dawn were very awesome to work with. Very friendly and they make sure you are taken care of.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very efficient people

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

We found one little thing not fixed they were super nice about it said to bring it back at our convenience and they said they would try and fix a scratch not associated with the original damage as a courtesy 🙏🏻 great company and they gave updates every few days via text on the work being done . Highly , highly recommend!

Customer Service

All personnel were super nice !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The experience was amazing. Everyone was polite and cared about our vehicle.

Likely to Recommend

Repair Quality

Customer Service