Caliber - Thornton - Grant St

4.8 (2,739reviews)
94%
10120 Grant Street,  Thornton,  CO  80229

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,739)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily or bi-weekly text and email updates that kept customers informed throughout the repair process. Timeliness was frequently highlighted as a strength, with several customers noting repairs were completed on or ahead of schedule. The welcoming, professional, and caring attitude of the staff was a recurring theme, with customers feeling respected and well-supported. A few customers noted isolated concerns such as delays without explanation, minor cleanliness issues, or small items needing follow-up, but these were generally resolved promptly. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"... repair work was completed in a timely manner, and the quality of the work was excellent. The customer service was outstanding—everyone was ..." Read more
"... unfortunate experience into a stress free timeline!! The repair is above and beyond expectations!! And the personal is one to be modeled after!! I am ..." Read more
"Beautiful workmanship. The truck is a 2015 and looks brand new. Great customer service. From start to finish everyone ..." Read more
"... I was told to go to Caliber they did a great job. They were able to get Ford to price match parts. So I got OEM parts which was huge because I did not ..." Read more
"Great staff. Bad issues when I came to pickup, but they got fixed quickly."
"I received bi-weekly update and my calls were either answered or returned promptly."
"... the appointment to the time I picked up my vehicle. They made sure to keep me in the loop every step of the way and the work on my car looks really nice! Im very ..." Read more
"Excellent daily communication about the status of the repairs of my vehicle"
"... your communication with the customer but instead you have people calling back and dropping the ball. Why not have a system that customers can opt into ..." Read more
"I did receive text notification however it just stated simple messages. When it was delayed 2-3 days no explanation was provided. I found out ..." Read more

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Definitely recommend them

Repair Quality

They get x the truck on time and take of everything, i really appreciate that

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Returned Clean

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100%

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Returned Clean

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My Experience

My car repairs look excellent and Dawn was very helpful and friendly!

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I'm not sure I can honestly recommend this location

Repair Quality

I would give Caliber a higher rating but a calamity of issues caused them to keep my car for 22 days. I understood the damage to the roof of the car would be precarious to repair and that ended up being the case. So they had to wait on a new roof, then the windshield broke when it was being removed from the car. The replacement windshield had imperfections Caliber wouldn't accept (Thank you), and then the clear coat started to bubble up and they found a problem with the paint booth that resulted in the car having to be moved to a different Caliber shop. Then they were having an issue recalibrating the new windshield which resulted in the car being driven to their shop to rectify that issue. Finally got the car back and drove several hundred miles from Denver and the windshield has an air leak. Just wow! I was supposed to be in Denver for the month of July and this whole fiasco really placed a dark cloud over the trip.

Customer Service

The young woman who generally answered the phone at the counter is doing a fantastic job!

Returned Clean

My Experience

We were very satisfied with our experience at Caliber Collision. The repair work was completed in a timely manner, and the quality of the work was excellent. The customer service was outstanding—everyone was friendly, professional, and kept us informed throughout the process. We truly appreciate the great service and would gladly recommend Caliber Collision to others. Thank you to the entire team for a job well done!

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Carlos and Dawn were very awesome to work with. Very friendly and they make sure you are taken care of.

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My Experience

Very efficient people

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We found one little thing not fixed they were super nice about it said to bring it back at our convenience and they said they would try and fix a scratch not associated with the original damage as a courtesy 🙏🏻 great company and they gave updates every few days via text on the work being done . Highly , highly recommend!

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All personnel were super nice !

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Returned Clean

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My Experience

The experience was amazing. Everyone was polite and cared about our vehicle.

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