Caliber - Thornton - Grant St

4.7 (2,747reviews)
94%
10120 Grant Street,  Thornton,  CO  80229
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,747)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily or bi-weekly text and email updates that kept customers informed throughout the repair process. Timeliness was frequently highlighted as a strength, with several customers noting repairs were completed on or ahead of schedule. The welcoming, professional, and caring attitude of the staff was a recurring theme, with customers feeling respected and well-supported. A few customers noted isolated concerns such as delays without explanation, minor cleanliness issues, or small items needing follow-up, but these were generally resolved promptly. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... repair work was completed in a timely manner, and the quality of the work was excellent. The customer service was outstanding—everyone was ..." Read more
"... unfortunate experience into a stress free timeline!! The repair is above and beyond expectations!! And the personal is one to be modeled after!! I am ..." Read more
"Beautiful workmanship. The truck is a 2015 and looks brand new. Great customer service. From start to finish everyone ..." Read more
"... I was told to go to Caliber they did a great job. They were able to get Ford to price match parts. So I got OEM parts which was huge because I did not ..." Read more
"Great staff. Bad issues when I came to pickup, but they got fixed quickly."
"I received bi-weekly update and my calls were either answered or returned promptly."
"... the appointment to the time I picked up my vehicle. They made sure to keep me in the loop every step of the way and the work on my car looks really nice! Im very ..." Read more
"Excellent daily communication about the status of the repairs of my vehicle"
"... your communication with the customer but instead you have people calling back and dropping the ball. Why not have a system that customers can opt into ..." Read more
"I did receive text notification however it just stated simple messages. When it was delayed 2-3 days no explanation was provided. I found out ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Communication was excellent throughout the process. The car looks great!

My Experience

My experience with Caliber was good. I was kept up to date with the progress of repairs and I am happy with how my car looks. Thanks for the timely manner it was done.

Likely to Recommend

Repair Quality

Customer Service

I was happy with the repairs on my car and the timely manner it was completed. Also was happy with dates during repair Rs

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication was excellent during the fix and the staff were friendly and courteous. I’d definitely use them again :-)

My Experience

Replaced a mirror for no reason.

My Experience

Communication & timeliness were good

Likely to Recommend

Repair Quality

Looks great

Customer Service

Looks great!!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely recommend them

Repair Quality

They get x the truck on time and take of everything, i really appreciate that

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100%

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My car repairs look excellent and Dawn was very helpful and friendly!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I'm not sure I can honestly recommend this location

Repair Quality

I would give Caliber a higher rating but a calamity of issues caused them to keep my car for 22 days. I understood the damage to the roof of the car would be precarious to repair and that ended up being the case. So they had to wait on a new roof, then the windshield broke when it was being removed from the car. The replacement windshield had imperfections Caliber wouldn't accept (Thank you), and then the clear coat started to bubble up and they found a problem with the paint booth that resulted in the car having to be moved to a different Caliber shop. Then they were having an issue recalibrating the new windshield which resulted in the car being driven to their shop to rectify that issue. Finally got the car back and drove several hundred miles from Denver and the windshield has an air leak. Just wow! I was supposed to be in Denver for the month of July and this whole fiasco really placed a dark cloud over the trip.

Customer Service

The young woman who generally answered the phone at the counter is doing a fantastic job!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We were very satisfied with our experience at Caliber Collision. The repair work was completed in a timely manner, and the quality of the work was excellent. The customer service was outstanding—everyone was friendly, professional, and kept us informed throughout the process. We truly appreciate the great service and would gladly recommend Caliber Collision to others. Thank you to the entire team for a job well done!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Carlos and Dawn were very awesome to work with. Very friendly and they make sure you are taken care of.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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