Caliber - Tyler - South

4.8 (819reviews)
97%
5520 Old Jacksonville Hwy,  Tyler,  TX  75703
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (819)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text updates and proactive outreach keeping customers informed throughout the repair process. Timeliness was another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Staff friendliness and professionalism were widely appreciated. A few customers noted areas for improvement, including occasional incomplete repairs, parts ordering delays, and isolated instances where follow-up communication required customer initiation. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The whole team was fantastic and the car came out looking great. It was a super simple process working with them and the insurance company."
"Caliber made everything very easy and they did a fantastic job on the repair. Its evident they take pride in their work."
"Caliber did great job of repairing my auto and did it faster than estimated. More importantly, they handled the ..." Read more
"... completed the repair several days prior to the deadline. The work looks to be done well, and since returning to the road there have been no signs of defect from the area ..." Read more
"They were very fast, removing over 150 small hail dents from the roof and hood of my car within about a 24-hour period. I have looked ..." Read more
"Worked late so my car was ready before a long holiday trip! Fantastic customer service"
"... collision did SO GOOD! She looks brand new again!!! They even finished way earlier than expected which was nice so I didnt have to find rides anymore. Definitely ..." Read more
"Yes but it took entirely too long. Two month wait on a small repair seems excessive. No Way you can justify that long."
"Originally had said before 930. It was a month later"
"... your company to anyone needing collision repair. I got my truck back much earlier than expected. Thanks!!" Read more
"Communication was frequent and informative. I was never left in the dark."
"The communication was outstanding. I always knew where the team was in the process of repairing my car."
"... end. It was seamless! Every step was explained and I was continually updated the entire week and finished earlier than expected. Outstanding customer service. I will ..." Read more
"... car. I felt well prepared for a longer work time. I was surprised when it was ready earlier all because communication was good during the process. The paint job looks ..." Read more
"I had to call them. They never reached out to me about the status of my vehicle."

Likely to Recommend

I will tell anyone who needs repair done on their car to go there

Repair Quality

The customer service was great. And they had my car finished in record time.

Customer Service

The whole team is very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an awesome job, the vehicle looks like it did before. They kept me informed of the process and they finished earlier that what I was quoted. I really appreciate your work and would definitely go back again if I ever need another repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Tanner and the Team in Tyler were amazing. They made quick work of my vehicle and provided excellent customer service.

Customer Service

Tanner and The Tyler Team were professional and prompt with all communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m appalled by the work that was done on the vehicle. The passenger side quarter panel is not flush with the car. You can touch the back quarter panel and it will sink in with just a light touch, I’m not sure if that’s how it’s supposed to be but either way I’m not happy with that.

Likely to Recommend

Unless yall are strictly a body shop and don’t do mechanical work. If so, then 10

Repair Quality

It looks like a stoned 16 year old kid put my car back together. No hate to the techs or mechanics but geez. My quarter panels aren’t flush and the black plastic that goes on the back glass isn’t fastened all the way. My suspension is making a new noise and my check engine light is on!

Customer Service

Customer service was great! Front desk was sweet as pie. It’s just the work done to the vehicle that’s an issue

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Repairs were perfect!

My Experience

They were absolutely wonderful. My insurance was giving us hassles about the payment because it was the other driver's fault and they stuck with it. I was there to like 7:00 p.m. after closing and they were amazing they worked with me. They got me my car. They were patient with my insurance. My car looks great. It's beautiful. I'm so happy with my service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was completed sooner than expected and I was kept informed of the progress. The finished job looks as good as new. Great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole experience was excellent. Everyone was extremely helpful, friendly and professional. We have always had great satisfactory experiences with Caliber Collision! Thank you!

Likely to Recommend

Repair Quality

Everything and everyone was great, friendly and professional!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Super friendly and understanding staff that helped me a lot with getting my truck back to me while I was out of state, but the bumper they installed was not adjusted appropriately and was not aligned with the body lines.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate everybody that was on the team that fixed my car. It looks great. It rides great. I’m very excited about everything. Also, the staff is very friendly and they do a wonderful job. I appreciate y’all very much thank you and have a blessed day.

Likely to Recommend

Yes, I would recommend the very much. I like my front office was very friendly and very knowledgeable.

Repair Quality

Get a beautiful job on fixing my car. Your front office help was very nice and friendly. She walked me out, showed me water and done and I was clearly very happy about the job that they did on my car.

Customer Service

Customer service was very very, very good. She is very helpful, friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything went smooth from start to finish, and I’m very happy to have my Silver Bullet back home with me. I Thank everyone at Caliber for a job well done…

My Experience

I have never ever had such a pleasant un stressful deal with a car‼️

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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