Caliber - Tyler - South
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Need to take truck back to have the lane assist software redone as it’s not quite right so please do not close out my claim
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Ended up leaving my car at the shop for 3 weeks waiting for parts before the repair started
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone at Caliber was great!
My Experience - 5.0/5.0 -
The staff personnel were very knowledgeable and professional
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There is overspray in several spots, my interior is covered with dust, there are drips on the interior panels, wax or compound residue on the front bumper.
My Experience - 5.0/5.0 -
Thank you for the kind service and frequent updates during the repair process. Thank you for getting the truck fixed ahead of schedule!
Likely to Recommend - 5.0/5.0 -
Absolutely YES! Mostly because of Samantha. Plus the work done is AMAZING. BEAUTY was given back to my truck and I'm VERY HAPPY!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The only issue I had with Caliber Collision is the tech when they were working on it did not shut my door all the way. The driver door. And so when I picked up my truck the driver's door from being left all the way open and not shut for 4 weeks drained down my battery. So I had to get a jump and drive down to Jimmy Brown's Firestone where I got a brand new battery. Fortunately my battery was still under warranty so it did not cost me any money but if it had not been under warranty then I would have had to pay for brand new battery because calibers techs did not shut my door properly. It's a strong truck and you have to shut the door with a little muscle. And it's easy to see, very easy to see from the outside that it's not shut, it's not lined up. So that was my only issue that they didn't bother to look at the door to see that it wasn't shut but since I was under warranty at Jimmy Brown it all worked out. The truck looks AMAZING. I was so scared waiting for it to be driven up front but I had nothing to fear. It looks BEAUTIFUL. Absolutely beautiful and I couldn't be happier with the work they did. And Samantha is awesome. It is no wonder she is the manager because she is wonderful. She called me on almost daily basis and kept touch with me and let me know what was going on and what we are doing and what wasn't happening or what was happening. She was truly amazing. So would I go back to Caliber Collision? Absolutely. Without a doubt. If I ever need something done again they'll be the first person I call.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I do not have a single complaint. The entire process was easy and painless. Very satisfied with my experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Keep up the personal touches that you do! Your business model is working well! I’m more than pleased with the results and the way you approach the process of keeping your customers happy and wanting only quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rick was super nice throughout the process was glad to answer any questions I had. Would recommend to others