Caliber - Tyler - Southwest
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Please make sure customer is updated on repairs daily. My car was ready early morning but no one called me back after I called early morning. I called around 9am and Noone called me .I called around 2pm to find out it had been ready. No other problems. Good work.job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks great, quick turn-around.
Likely to Recommend - 2.5/5.0 -
If you could fix the keeping in touch with the client better.
Repair Quality - 2.0/5.0 -
Repairs are not done as if today 6-2-2025. Still waiting on parts.
Customer Service - 1.5/5.0 -
When I called to check status I would leave a message never get a call back. Have to call 3 or 4 days and leave message then have to talk ugly then I get a response. Or he would call me then he could not answer my question and I would be told I will call right back. Never get a call back. I would be the one having to call back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good work and on time
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was pleased with how I was updated through text messages/phone calls about the repair process. My vehicle looks brand new and I am completely satisfied with the work that was done!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Randall and the entire staff were amazing. I will be telling all my friends. All of them were professional, and courteous.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Extremely slow on having the vehicle ready. Blamed it on vendors. When you own and run a business that uses vendors, you accept the faults of the vendors. After displeasure on the time it took to have the vehicle ready, it's miraculously was finished that day. I'm sure this is how it is with all repair shops, but still poor business practice. Will try another repair shop if I ever need services again.
My Experience - 5.0/5.0 -
Excellent work and great communication by Ramiro H.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Worked with Randall on the repair process. Best vehicle repair experience I’ve ever had. Was done sooner than expected as well. Easy to work with. Would highly recommend Caliber Collision!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job. Quicker than expected turnaround.
Customer Service - 5.0/5.0 -
Randall was great.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy
Returned Clean
My Experience - 5.0/5.0 -
Yes, Mr Billy Walker and the young lady upfront took very good care of my. I have no complaints and everything appears to be repaired on my vehicle. This is my second visit with Caliber because I very pleased the first time. Everything Mr Billy said when promised and I was kept informed with all the steps for my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Glad to have quality as a guiding principle in a shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone from the receptionist to the servayor to the macanic, I was well pleased. 👌
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took way longer than it should have. Also the front seats that were "fixed" still pop which to me seems like a safety problem!
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Took to long to find the correct hitch. Seats are now straight but I'm still waiting to hear what will happen with my broken seats. No one has reached out to me.