Caliber - Tyler - Southwest
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
No issues
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Randal did an outstanding job in assisting us with the repair.
Likely to Recommend - 5.0/5.0 -
I’m completely satisfied and would definitely recommend Caliber Collision.
Repair Quality - 5.0/5.0 -
Completely satisfied with the service I received, and would happily recommend Caliber Collision to my friends.
Customer Service - 5.0/5.0 -
Completely satisfied with the service I received from Randall White.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
Customer interaction/satisfaction was horrible! 1. It took two months to complete the left front bumper damage. 2. No scheduled updates on the repair process of my vehicle as promised. 3. I was given several completion dates for the repairs of my vehicle. Those dates came and went without communication as to why my vehicle was not ready. I had to call for updates. 4. I was told that the deductible would be waived before test driving my vehicle because of the way my claim was handled but after completion of the test drive, the waiving of the deductible was rescinded!
Returned Clean
My Experience - 0.0/5.0 -
I am satisfied with the great customer service that I received. But I was/ am not satisfied with the repair of the vehicle. This has nothing to do with Caliiber Collisions but my insurance. Meaning using after market parts. Any questions feel free to contact me. Thanks, Jerri
My Experience - 5.0/5.0 -
It was a job well done. You helped me greatly.
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 5.0/5.0 -
Great!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work.car was cleaned up when I picked it up will let others know about the work done.friendly front desk, and person that done the estimate on the carpleased with daily texts on the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Randall was very communicative and responsive. I received excellent customer service
Customer Service - 5.0/5.0 -
Excellent customer service
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
It looks beautiful great job thank you
My Experience - 5.0/5.0 -
Randall White took care of everything and kept me informed on my repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the professionalism of your service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very helpfull and honest.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Due to the terrible circumstance of having our vehicle damaged by a deer No one other than Collision came to mind. We have used them in the past & the exceptional service that we were accustomed to definitely was present & surpassed on this visit. Everything was perfect from the initial claim filing process with the insurance to the drop off intake process at the repair shop. My service advisor Randall White explained the entire process to me in the beginning & revealed to me any scenarios that may arise from best to not so best. The expectation was set up front & a clear visual of the repair process was painted to us at the time of drop off. We kept up to date on every single interaction that was made with our vehicle while it was under Calibers care, via text messages ,phone calls & our insurance app. I got a chance to also speak with the General Manger Marshall Dodson & he furthermore solidified that I had made a great choice of choosing that particular location out of all of the other locations in Tyler; by showing with actions. The close knit family like establishment definitely made us feel right at home. We would HIGHLY RECOMMEND!
Likely to Recommend - 5.0/5.0 -
Without hesitation
Repair Quality - 5.0/5.0 -
Best in the business! Paint & workmanship were spot on to factory specs. Vehicle looks as if it was never clobbered by a deer.
Customer Service - 5.0/5.0 -
Customer service was out of this work. Magnificent communication for my service advisor Randall White whom definitely went above & beyond keeping us updated as well as providing us with a clear vision of the repair process. Truly grateful. I wish I could give the service more than just a 10.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Randall was the most attentive, sweetest, available and patient customer service rep ever!