Caliber - Urbana

My Experience - 5.0/5.0 -

Friendly, competent, thorough. The car looks like new. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber was wonderful. Pleasant. Thorough. Timely. The complete package.

Customer Service - 5.0/5.0 -

Same as in the first question.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Communication was fantastic!

My Experience - 5.0/5.0 -

Christi and the caliber collision team did an outstanding repair on my 2005 ford sport trac. I believe the repairs were put with the company that strives tp do the best work possible. We'll done thank you caliber collision..Mike sybeldon

Likely to Recommend - 5.0/5.0 -

Quality workmanship and customer servive

Repair Quality - 5.0/5.0 -

Extremely satisfied

Customer Service - 5.0/5.0 -

Christie was my main contact and I can't say enough for how well she did

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

While the outside looks ok, I have noticed that the door does not align with the rear quarter perfectly. I have also heard some weird noises while driving that I had never heard before the accident. There was a fuse cover left in the console that I do not know the origin of so I will have to look for a fuse box with no cover. There is a lingering paint smell, but I have not had the vehicle back for that long. Hopefully it dissipates. I liked the transparency on the progress made through the whole repair. All of the employees were nice and very helpful.

Customer Service - 4.0/5.0 -

All employees were very nice and helpful.

Returned Clean

My Experience - 5.0/5.0 -

It looks as good as before the deer.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Very poor communication throughout this whole process. And not enough quality control to tell they damage my vehicle bumper when they took it off. They need to have better checks and balances.

Customer Service - 3.0/5.0 -

Not enough communication

My Experience - 5.0/5.0 -

Thanks again for the great service. It was completed quickly and was well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was so easy and they kept me informed every step of the way! Jeremy was great and was it Cindy in the office was also great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job and customer service went above and beyond

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

My Experience - 5.0/5.0 -

Great people, great work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Nice people!

Returned Clean

My Experience - 5.0/5.0 -

I was most impressed by the service you provided. I loved that you kept me up to date informed on any repair progress and that a real person answered the phone when I called. Your people made me feel that my car was the most important thing they were working on at that moment.

Likely to Recommend - 5.0/5.0 -

Already have told everyone at school and my brothers what a great job they did on my car. At least 2 other teachers have asked my about this shop.

Repair Quality - 5.0/5.0 -

The car was beautiful, and the part they are waiting on, when it comes in, they said they will fix the rest, but they wanted me to have a reliable vehicle while the part was on order. I liked that they cared about that.

Customer Service - 5.0/5.0 -

I received emails every week on the progress and when I did email back or call, they answered all of my concerns. I thought this was great customer service.

Returned Clean

My Experience - 5.0/5.0 -

Wonderful job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean