Caliber - Utica

4.8 (1,617reviews)
97%
1430 Lincoln Ave,  Utica,  NY  13502

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,617)

My Experience

Everyone super friendly. Kept me informed about everything happening. They were in touch with insurance and rental. Awesome customer service and work. Will recommend to everyone.

Likely to Recommend

Have already told people how amazing you are.

Repair Quality

Everyone was amazing, kept me up to date on everything. They are above-mentioned and beyond great.

Customer Service

Amazing

Returned Clean

My Experience

Nicole and Scott were both great to work with. Truly some of the best customer service I’ve ever received and I was kept informed throughout the process. It was hassle free with Caliber working directly with my insurance adjuster and coordinating the drop off and pick up of my rental with Enterprise. I hope to not have to be back but would definitely do business with them again. I have shared my positive experiences with them with friends and family. Truly too notch and my car looks beautiful.

Likely to Recommend

Repair Quality

Everything went smoothly from start to finish and everyone was great about keeping me for informed.

Customer Service

Returned Clean

Likely to Recommend

We would highly recommend you

Repair Quality

They did a beautiful job getting it done quickly. We would highly recommend you to others

Customer Service

Very satisfied

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

So helpful and attentive! Thank you.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Would highly recommend Calliber collision and Scott

Repair Quality

Service and quality of work completed on my car was excellent

Customer Service

Likely to Recommend

Repair Quality

Quick customer service Treated with a smile And customer service

Customer Service

Sam and staff were freest!

Returned Clean

Likely to Recommend

Great work

Repair Quality

Great communication and service!

Customer Service

Great communication

Returned Clean

My Experience

5 star service. they make u feel like family :) x samantha is a sweet angel.

My Experience

Excellent work very satisfied and very professional staff

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything was explained and communication was great! Really loved that we could drop off rental at pick up! Repair looks great, no complaints! Even hooked rear dash cam back up. Great customer service!

My Experience

Caliber was friendly and very clear on details/updates about my car. The part that has been fixed looks like no damage happened at all. I’m very satisfied.

My Experience

My car was completed on time and the communication I received was much appreciated!

My Experience

My car looks outstanding, you'd never know anything happened! Communication was also outstanding, I was informed every step of the way throughout the repair process, and my car was even completed ahead of schedule. I couldn't recommend Caliber Collision enough!

Likely to Recommend

I would 100 percent recommend Caliber Collision to a friend or family member.

Repair Quality

My vehicle looks fantastic, would never know anything happened. It looks brand new!

Customer Service

Communication couldn't have been better, I received a text message updating me on the status of my vehicle's repair process at every step of the way

Likely to Recommend

Repair Quality

I’m so happy with their service! They took care of the insurance since the other party agreed to pay 100%. Plus, my car was returned in excellent shape. I’d definitely recommend them to anyone.

Customer Service

Returned Clean

My Experience

Did a fantastic job it was worth the wait!

Likely to Recommend

Repair Quality

Perfect!

Customer Service

Returned Clean

My Experience

Work was done fast they were very professional,they keep you informed at all times,and I will recommend this place.

My Experience

The staff were all very familiar with me and my repair. Scott gave me very helpful advice and went out of his way to make the entire experience as easy and convenient as possible.