Caliber - Utica

4.8 (1,618reviews)
97%
1430 Lincoln Ave,  Utica,  NY  13502

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,618)

My Experience

Very good service . The whole experience was top shelf . Thank you Caliber .

My Experience

Amazing service thank you

Likely to Recommend

Repair Quality

Excellent work thank you

Customer Service

Returned Clean

Likely to Recommend

💯💯💯💯💯💯

Repair Quality

I absolutely loved my experience with Caliber!! Nikki and all her staff are amazing with customer service!!! The job they did on my car was exceptional!!! Definitely will recommend them to EVERYONE!!! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Customer Service

I couldn’t be more pleased with Caliber Collision!!! Everyone was amazing with communication about the progress of my vehicle!!!! Niki and her staff were absolutely outstanding!!!! 💯💯💯💯💯🌟🌟🌟🌟🌟

Returned Clean

My Experience

Caliber Collision handled our claim with professionalism and care. Work performed was exceptional and efficient.

My Experience

Caliber kept me updated every step of the repairs.

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Great service!!! Scott was amazing and always kept me informed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was great! They finished faster than expected and kept me posted with everything that was being done in real time. Will certainly recommend! Job well done!

Likely to Recommend

Repair Quality

SAM WAS FANTASTIC great work!

Customer Service

My Experience

Car is not drivable right now. I picked up my car and on my way home sensor light went off. Car is shaking and not driving correctly. Will call Monday to have caliber tow my vehicle back to shop.

My Experience

The experience was outstanding from start to finish! I was kept informed every step of the way. My contact was Scott and he was fantastic to work with. Very knowledgeable and took his time explaining everything. I would definitely recommend Caliber to anyone that needed their vehicle repaired! Thank you.

Likely to Recommend

Repair Quality

From start to finish it was exemplary! Scott was tremendous and the back and forth communication was top notch!

Customer Service

First rate customer service. Best I’ve experienced in a long while.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Job was done efficiently and in a timely manner! Sam was a pleasure to work with! Highly recommend!

My Experience

A great experience with staff and repair team at Caliber Collision. My car has been returned to its original show room quality and I am extremely happy with the results. If I should be so unlucky to need repair work again, Caliber Collision will be the only call I will make.

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Repair Quality

Customer Service

My Experience

Scott advised me my rental was being paid for and then turned around and advised because it had not been over 30 days decided not paying rental had to escalate. Expressed concern about undercarriage damage said they checked during repairs found more damage because nobody looked initially. Scott had a very bad attitude had to deal with manager who makes excuses and does not take accountability but is kind. Upon picking up my vehicle the handle did not work to open my door had to go to work and come back during lunch break to get my vehicle. Horrible overall experience.

Likely to Recommend

Repair Quality

The entire experience was unorganized and stressful.

Customer Service

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Repair Quality

Customer Service

My Experience

I’m very pleased with the great work that was done on the repair on my truck. My thank you and all the workers that worked on it.

Likely to Recommend

I SURE W0ULD TELL ANY OF MY FRIENDS THAT NEED AUTO WORK CALIBER IS THE PLACE TO GO

Repair Quality

THEY ARE THE BESTC

Customer Service

I’m very pleased with the supper work that was done on my truck. I would like to say Thank You all for for a great job the truck looks like there was never any damage.

My Experience

They did an awesome job. I recommend them to anybody who has access dense scratches anything wrong with the car they do great work. I love how she repaired my car thank you caliber collision.

Likely to Recommend

Repair Quality

Great work

Customer Service

Great

Returned Clean

Likely to Recommend

A big YES Caliber Collision in my opinion is the best. Their service, staff and car repair is excellent in my book. Look no further for having the damage of your car repaired. Caliber Collision is where you need to go.

Repair Quality

Caliber Collision is the best. I would rate them above a ten. Their damage repairs are perfection.

Customer Service

The staff is honest and highly knowledgeable in estimating the cost of repairs.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean