Caliber - Utica
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Repair was done well, issues were due to insurance. When I received vehicle back it had no oil in it, broken fuel door, and coolant leak. I brought these issues up to caliber, none of which were present previous to repair, and they weren’t helpful with fixing. Vehicle was in shop for over a month and had none of these issues prior to work done by caliber. Staff was very helpful throughout repair but issues post repair do not seem coincidental.
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision they did excellent job in my car .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was kept up to date with texts and so happy with how my car looks. Amazing job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My rogue looks great !!! Thanks for doing a great job !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job done ! Def would recommend caliber to others !!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great. . Ps. U need to write the name on the deductible check
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. Quality workmanship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work! I now have a brand new 2013 Mustang…. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
LOVE the text message updates!! Makes communication easy and straight to the point. Nicky was awesome in communicating to me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
At this stressful time I could not have asked for any better service from the team at Caliber Collison. Thank you again for everything...
Likely to Recommend - 5.0/5.0 -
Absolutely...
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very helpful.
Returned Clean
My Experience - 5.0/5.0 -
Top of the line service,everyone very helpful and loved the fact that they kept me informed every step of the way awesome group of people wouldn’t hesitate to recommend them.My car repair came out great 100% satisfied
My Experience - 5.0/5.0 -
Thank you very much!
My Experience - 5.0/5.0 -
The texts telling me what was going on was great thanks for that
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 3.5/5.0 -
The end product was outstanding, but the process was somewhat painful. It depends on what someone else's needs are
Repair Quality - 4.5/5.0 -
I cannot tell what work was done by looking. Very nice job
Customer Service - 3.0/5.0 -
Before I brought the car in for repair, I had a discussion with the receptionist about us not having rental insurance, who they used for rental cars, and if we could get your discount. But when the end of week of repair came I got a text update at closing on Friday telling me the hood would need to be replaced and the part would come in early next week. This was frustrating because I didn't want to pay for the rental car an additional 4-5 days. But then I got a text update saying that the repair would take another 12 days. At this point I was upset because dates were being changed wildly without any consultation with us about personal cost. We eventually worked out a deal where I got the car back and I didn't bring it back over until all the necessary parts were in place. I just felt like your business didn't seem to take our need for a rental to keep working (and the associated cost) when changes happened to the necessary work. Certainly being "told" via text by a robo service what was "going to happen" was very frustrating. Having the same message "inform" us you would be keeping the car for nearly 2 weeks at a personal cost of $45/day was even more frustrating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a nice job, workers were easy to communicate with
Customer Service - 5.0/5.0 -
Staff kept us in the loop