Caliber - Vandalia
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took an extremely long time, over a month. It made life difficult, to say the least. The repair work itself was good.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with everything that happened with caliber collision. They let me know every step of the way and the work got completed quicker than I thought and it looks good. I can’t even tell anything happened. Thank you very much.
Customer Service - 5.0/5.0 -
Very nice people at the desk to the young man Randal that took care of me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
They did a good job on fixing the actual part that was damaged, but they had to take some things apart inside my car to fix the outside and they did not put everything back together inside the car, screws missing to hold my plastic interior up, and panel hanging off, and also a giant dirt hand print on the top inside of my car
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone kept me informed about the repair process and gave me updates on my car repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Julie kept me updated each step of the way and with her guiding the way we were able to get our vehicle back in time for vacation. She truly saved the trip!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work from great people who care about making people happy again with there vehicles
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good job
Customer Service - 4.5/5.0 -
Good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job. They estimated repairs to take two weeks. My car was ready for pickup in seven business days. Top notch repairs and great customer service. My service advisor (Randal Perkins) did a fantastic job taking care of me. If I ever have to have a vehicle repaired in thefuture, I will definitely be bringing it to Caliber.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My service was amazing. Randal gave me excellent customer service and kept me updated weekly with my car's process and what they were doing. The front desk agent, she was awesome as well. Very knowledgeable and had a very pleasant attitude. I was very satisfied.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The work was completed very well and in a timely .
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Friendly. Kept me updated through process. Car looked good when completed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Third time dealing with Caliber. They get better each time. Total satisfaction with results, time frame, and the friendly, expert employees. Thank you Caliber Webster Street.
Likely to Recommend - 5.0/5.0
Repair Quality - 2.0/5.0 -
I keep trying to call Lizzie but it keeps disconnecting. I need to know if the documents I mailed to Grange have been received. I need the reimbursement for the time I missed Ubering while my car was being prepared. I extremely dislike jumping thru hoops to get my lost wages.
Customer Service - 2.5/5.0 -
Same comment.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Only took 2 weeks to fix it completely the first time and very communicative best service ive ever had.