Caliber - Visalia - North

4.9 (1,758reviews)
97%
739 N Ben Maddox Way,  Visalia,  CA  93292

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,758)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, seamless communication, and impressive timeliness. Many highlight the repair work as flawless, with vehicles returned looking brand new, including perfect paint matching and thorough detailing. The text and phone update system received widespread appreciation, keeping customers informed throughout the entire repair process. Staff professionalism, friendliness, and willingness to go above and beyond were frequently noted. Vehicles were often completed ahead of schedule, adding to overall satisfaction. A few customers noted isolated concerns such as incomplete repairs, interior cleanliness, or communication gaps, reflecting areas customers feel could be refined for an even better experience.
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"Quick service, excellent customer service, friendly staff, and perfect repairs. I would highly recommend Caliber Collision to everyone."
"... satisfied with the auto body repair on my vehicle. The quality of the work exceeded my expectations, and everything looks great. The service was professional, and Im very happy ..." Read more
"Absolutely love the work that was done on my vehicle. They really went above and beyond on the repairs. I was surprised when I picked up my vehicle that ..." Read more
"... stressful. My vehicle was returned looking great, and the quality of the work really shows. I appreciate the excellent customer service and ..." Read more
"... would recommend from top to bottom excellent service Truck looks better then when we drove off the lot thank you so much to you and your Wonderful team ..." Read more
"... welcoming. The facility is very clean and welcoming. My car was finished one day earlier than expected over a holiday week. I was so happy with the service. Everyone was pleasant. ..." Read more
"... repair. I expected the job to last at least a week, but the work was completed in two days. The car looks good. We are satisfied with the work." Read more
"Friendly staff Quality work Job completed much quicker than expected Highly recommend"
"Sooner than what I thought the repair would take. You guys are amazing."
"... vehicle. They handled everything with my insurance and even finished the job ahead of schedule. Thank you so much" Read more
"... get started on my car after my accident. They had amazing communication and were constantly keeping me updated via text and phone calls throughout the process. I could not recommend them ..." Read more
"... service advisor was outstanding both he and your system kept me posted and the vehicle was repaired and returned to me in 100% perfect condition and on the day it was promised I don't know how things ..." Read more
"Communication was really good, if I had any questions or concerns they were more than willing to answer them and working with me if their was any hiccups!"
"Loved the constant communication and updates. Made the process smooth and less stressful."
"Communication is important to me, I was delighted to see it displayed to perfection"

My Experience

Thank you so much for going above and beyond to finish the repair job early. Your hard work and dedication are truly appreciated!

Likely to Recommend

Repair Quality

They did repair my car at Visalia Ben Maddox location after a collision. The job was not satisfactory and had obvious fitting and painting issues. Production manager was supposed to order parts and start replacing the part in few days. It’s been 17-18 days and I have not heard from them at all.

Customer Service

See comments

My Experience

The entire team at this store is always great to work with and has the best communication skills of any body shop I've worked with so far.

My Experience

Thank you for working on my vehicle. If I have any issues I will let you know. Thank you

My Experience

Javier was absolutely phenomenal! I felt very accommodated and happy with my service.

Likely to Recommend

Repair Quality

Javier had great customer service and made the whole ordeal feel easy and comfortable.

Customer Service

My Experience

They were fantastic! My car looks perfect. Thank you!!!!!

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Repair Quality

They were awesome. Car looks perfect!

Customer Service

Also fantastic.

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Repair Quality

He was great! Definitely recommend!!! Great service appreciate you

Customer Service

Returned Clean

My Experience

Your team delivered no one else I would trust with my Vehicle expertise from front office to technician

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Yes, absolutely 💯 % we recommend Caliber Collison to our family and friends.

Repair Quality

Greg is an excellent employee and he's always right on task by reaching out to me every single day about my car.

Customer Service

We absolutely 💯 % satisfied employee name " Greg " located at Caliber Collision 739 N Ben Maddox Way Visalia, California 93292.

Returned Clean

My Experience

Roni was a great help. Amazing customer service. Very friendly staff.

My Experience

It was a great experience.. they are kind, informative and professionals

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Service was very good and Greg was is always a professional, doing more than necessary.

Returned Clean

My Experience

My rare bumper is sagging & brown thick stuff is leaking from it, my front driver side bumper near the head light has a bad chip in the paint amongst some other nicks & scratches

My Experience

The team at Caliber were very helpful and my Service Advisor Roni went above and beyond for my cars situation. Communication through the whole process was great. I was always updated on the status of my car. I would use Caliber again in the future!

Likely to Recommend

Repair Quality

Roni was great. she got my car up and going as soon as she could

Customer Service

Roni and the front reception were very kind

Returned Clean

Translated from Spanish by Carwise
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My Experience

Satisfecho con el trabajo y el trato tambien

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Always brought my vehicles to Caliber Collision my car looks good as new! I am so satisfied with the service and communication! Greg is so friendly and definitely would recommend to anyone.

Customer Service

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Repair Quality

Customer Service