Caliber - Visalia - North

4.9 (1,674reviews)
97%
739 N Ben Maddox Way,  Visalia,  CA  93292
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,674)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs receives high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness is another strong point, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond are frequently mentioned. A small number of customers noted areas for improvement, including incomplete repairs upon initial pickup, cleanliness concerns, and occasional delays - all shared directly from their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Quick service, excellent customer service, friendly staff, and perfect repairs. I would highly recommend Caliber Collision to everyone."
"... stressful. My vehicle was returned looking great, and the quality of the work really shows. I appreciate the excellent customer service and would definitely recommend Caliber ..." Read more
"... satisfied with the auto body repair on my vehicle. The quality of the work exceeded my expectations, and everything looks great. The service was professional, and Im ..." Read more
"My car turned out looking like new. I was really impressed with how good it came out. Thank you to the staff ..." Read more
"... experience with Caliber Collison in Visalia. They repaired my damage on my car flawlessly, matched the paint perfectly, and completed on time scheduled. Highly ..." Read more
"... repair. I expected the job to last at least a week, but the work was completed in two days. The car looks good. We are satisfied with the work." Read more
"Sooner than what I thought the repair would take. You guys are amazing."
"... caliber collision team! You guys did an amazing job and thank you for having my car back to me earlier than expected. Appreciate it!" Read more
"... wonderful and kept me updated throughout the repairs. My car was finished a week ahead of time and looks perfect." Read more
"It was done after only 5 days! I was surprised! You saved me money! Thank you!"
"We have never received as much communication as we have with Caliber Collision. It was very nice knowing what was going ..." Read more
"... experience using you guys. Everyone was so kind and the communication was amazing. The text updates were great." Read more
"... get started on my car after my accident. They had amazing communication and were constantly keeping me updated via text and phone calls throughout the process. ..." Read more
"Communication was really good, if I had any questions or concerns they were more than willing to answer them ..." Read more
"Loved the constant communication and updates. Made the process smooth and less stressful."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional staff. Javier was extremely knowledgeable and professional. I am satisfied with the service.

My Experience

From start to finish the process was exceptional. I was completely kept updated. I love the text messaging aspect.great job my car looks like new again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ruben did an excellent job handling my case!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From our first contact with our insurance company, to our first phone call to Caliber, to our interaction either our appraiser and the staff and manager when we picked up our car, everyone was pleasant, professional and efficient. I particularly the texts that kept us up to date throughout the entire process.

Likely to Recommend

Repair Quality

Customer Service

Every person I came into contact was professional, efficient, knowledgeable and friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Muy buen serbisio y bien esplicado

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

great work, fixed both my doors and looks perfect

Likely to Recommend

Repair Quality

did great

Customer Service

very quick and responsive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve been serviced by your company once before (8 years ago) and I can see an improvement in keeping the customer informed and satisfied with the process! Your partnership with GEICO made the rental, repair, and return of my car and the rental smooth and seamless.

Repair Quality

I was kept informed in a timely manner, and the staff did a great job within a reasonable timeframe.

Customer Service

Answered all my questions and they made the process easier.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Javier was accurate and honest good experience

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The receptionists were excellent Javier my service advisor was outstanding both he and your system kept me posted and the vehicle was repaired and returned to me in 100% perfect condition and on the day it was promised I don't know how things could have been better

Likely to Recommend

Repair Quality

Excellent job. Vehicle was finished way ahead of projected completion date. Staff were very courteous.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Javier was very helpful and friendly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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