Caliber - Visalia

4.9 (2,959reviews)
97%
1232 E. Mineral King Ave,  Visalia,  CA  93292
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
I-Car
Call
Email

Reviews (2,959)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, like brand new, and exceeding expectations. The team was widely commended for professionalism, friendliness, and going above and beyond. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays due to parts availability, and isolated concerns around bumper fitment and post-repair warning lights. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... It is apparent they take pride in their business. The actual work done on my vehicle was outstanding. The attention to detail and workmanship was the best ..." Read more
"Shop and crew went above and beyond in their efforts to repair my truck, everyone was very nice"
"The best, friendliest, most professional shop. I highly recommend them to everyone I meet."
"... change from quality to caliber I can honestly say it's some of the best service I've been able to experience. From the moment I arrived and was greeted to the ..." Read more
"Everyone there was courteous and professional and super helpful. I felt very well taken care of from start to finish ..." Read more
"Caliber was so easy to work with. And got the job done even quicker than anticipated!!"
"The vehicle was ready right on time."
"The process was easy and they were incredibly fast. It was ready 4 days early. I had been here twice now for repairs on two different ..." Read more
"took longer about 1 week more"
"I got my vehicle a couple of days early."
"The communication was amazing! They kept me updated via text throughout the whole process."
"... communication from our representative at Caliber. I called 4 times and never received a call back about an update on our vehicle." Read more
"... They contacted us as soon as the claim was filed and the communication was exceptional throughout the entire process. The manager and staff were so welcoming and never ..." Read more
"... damages were repaired like nothing ever happened. Also loved how they communicated with me threw the process." Read more
"Excellent communication and updates. Car looks as good as new."

Likely to Recommend

Repair Quality

Customer Service

Everything was great . Service, the first time Experience, accommodating rental vehicle. Was all great until the last day my vehicle was ready for pickup up in calling i did get startled with an unexpected message from the front counter desk about my vehicle not being ready and to be picked up Monday . (FRIDAY BEING THE DAY I CALLED FOR PICKUP) . A little frustrated from that point, come to show up and my vehicle was ready I just got mixed up with another vehicle im assuming. So all good no problem just gave me a good scare haha , but then I wasn't able to recieve my old sideview mirror I requested to see if I can retrieve the old part that was taken off . In the End my vehicle was taken well care of and my side view mirror is brand new , better than the last one, and is working properly once again . Vant complain too much . Thankyou again very appreciative

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Christine was very courteous and kept me informed on the progress of my truck. When i picked up my truck the front office staff was also kind and courteous.

Likely to Recommend

Repair Quality

We had a very pleasant experience. Felt our technician went about and beyond and our car looked brand new when we picked it up.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was perfectly fixed and when I pick it up was just washed. Also was done on the day that was expected. Very happy with my service.

My Experience

Office ladies were friendly and processed everything quickly. My service advisor Tony Covarrubias was knowledgeable, friendly and was helpful with the process.

My Experience

Thank you all for being so helpful. I am so glad I switched from the shop on Ben Maddox to your location. Thank you

Likely to Recommend

Already shared with friends

Repair Quality

Customer Service

10plus

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I think the repair was excellent.

My Experience

Delivered my car I had a schedule did a great repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an excellent job and kept me up to date

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys have the best customer service, you guys made everything so easy and non stressful which amazing,Christina has the best customer service she great at communicating with us with updates about our car.even the receptionist has wonderful customer service.i will recommend you guys to anyone who needs a body shop here in Visalia.keep up the great work you guys are awesome thank you so much for taking care of our car looks amazing great job!!!

Likely to Recommend

Very likely

Repair Quality

Great work and customer service they have a very professional staff that takes care of their customers.

Customer Service

Christina was so professional and nice she is amazing even the front receptionist was very kind and courteous.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The people there are very friendly, professional and easy to work with.

Likely to Recommend

Repair Quality

Amazing service and communication throughout the entire process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice.job. Looks like brand new. Very satisfied.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks like new. They were very professional, with great attention to detail.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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